⚡ NEW: JdeqdM - High Quality

SDN Insider Newsletter - 24 April 2025                         View this email in your browser
Dear Service Design Insiders,

The future of service design isn’t a distant vision — it’s something we’re building together, right now.

At the Service Design Network, we see learning and connection as the foundations of that future. That’s why we continue to grow what we offer through the SDN Academy — from Service Design Practitioner Curriculum to the ever-expanding Service Design Masterclasses Series. These courses are created with care, shaped by our global community of experts, and designed to support your practice wherever you are in your journey.

But it’s not only about courses.

Our strength lies in our network — in you.

We’re continually inspired by how our members show up for one another — whether it’s through local Chapter initiatives, volunteering, or sharing stories in our SDN Community Voices series. We also host monthly conversations in the SDN Global Café, where members and partners connect from around the world. And of course, there’s the energy and exchange at events like the Service Design Global Conference.

It’s these moments of connection that make our community truly special.

If you’re looking for inspiration, support, or just a place to belong in the evolving field of service design — we hope you know you’ll find it here.

Happy reading, service designers! ✨

Kind regards,
Birgit

This isn’t just another conference.
This is where the global service design community comes to challenge, inspire, and get better, together.It’s where visibility meets credibility. And where your story can move minds and markets.
Join us in Dallas or online
Explore SDN Academy Courses.

Watch the recording: In this issue of SDN Touchpoint Journal, we aim to explore how service design and product management can effectively bridge their differences and, crucially, how service design can thrive in product-led organisations. 

Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website.

Catch up on the recording anytime: This session with Tash Willcocks, explores how self-awareness, human connection, and reflection help us navigate complexity and design meaningful change.

“I think it’s the community and competence development, inspiration, lots of best practices and content.”
– Mikko Paldanius, Siili Solutions

That’s what Mikko had to say after partnering with us for the Service Design Global Conference in Finland 🇫🇮
Next stop? Dallas for #SDGC25 🎉

And we’re inviting forward-thinking organisations to join us as partners!

Want to get in touch with the global SDN community?
Easy - just join our Slack channel. :)
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Mülheimer Freiheit 56
51063 Cologne
Germany

E-mail: [email protected]

Commercial register number: HRB 72523
VAT number: DE277427318
President: Prof. Birgit Mager, Vice President: Jesse Grimes
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Service Design Network · Mülheimer Freiheit 56 · Cologne 51063 · Germany