This website is the property of Citroën Racing. It is operated by Citroën Racing, a public limited company whose registered office is located in France, at 19 allée des Marronniers, 78035 Versailles. This website is hosted in Europe by the Stellantis IT services.
Please read this policy carefully before browsing and using this website, as it explains how your personal data is processed. By browsing this website, you indicate that you accept this policy.

1. Categories of data processed / Links to other websites/applications

We care about your privacy. We collect and process different types of personal data through this website.
This includes:
• Information you provide when you request and use our services and our website, such as your name, address, and email address
• Information we need when you report a problem with our website
• Information collected using cookies
• Information about your vehicle as well as specific contractual data that we need for the individual performance of the website (e.g., purchase date, service dates) and to provide an optimal user experience with the best service for your vehicle

For more details, see section 2.

This website may also contain links to other Citroën Racing or Stellantis Group websites, or to websites of approved Citroën Racing dealerships or repairers, licensed garages, other affiliated companies, or social networks. When you click on such a link to one of these other Citroën Racing or third-party websites, please note that these websites have their own data protection policies. We encourage you to check their privacy policies when using these websites.

This website may also contain iFrames whose content comes from other Citroën Racing or Stellantis Group websites. Citroën Racing provides this external content to users for convenience. Therefore, when you visit a page containing iFrames, those websites may use cookies. Please refer to the Citroën Racing cookie policy for more information.

You are informed that Citroën Racing declines all responsibility for third-party websites.

2. Information on the processing of personal data

Your personal data will be processed to manage and fulfil your request and for general administrative purposes by Citroën Racing as data controller, under the conditions described below.

As data controllers, we process your personal data as follows and disclose it to the recipients listed below for the reasons indicated:

• Identification and contact details (name*, email address*; telephone number, postal address (* where applicable)), contact preferences
Purpose(s): Making contact, communication and handling of requests; Managing subscription/unsubscription to the newsletter; Managing and processing service requests
Recipient(s): Citroën Racing and Stellantis Group, 2-10 Boulevard de l’Europe, 78300 Poissy, France.

The above-mentioned recipients share your personal data with their IT service providers who assist them in managing the purposes listed, including:

Atos (Atos SE, River Ouest, 80 Quai Voltaire, 95877 Bezons Cedex, France), which engages other processors located outside the European Economic Area (EEA) and therefore in a country that does not provide an adequate level of data protection. There is no adequacy decision from the European Commission, but appropriate safeguards are in place, specifically Atos’ Binding Corporate Rules (BCR). To obtain a copy, please follow this link: https://atos.net/content/dam/global/documents/atos-binding-corporate-rules.pdf

Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom), located outside the European Economic Area (EEA) and therefore in a country that does not provide an adequate level of data protection. There is no adequacy decision from the European Commission, but appropriate safeguards are in place, specifically Salesforce’s Binding Corporate Rules (BCR). To obtain a copy, please follow this link: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/Salesforce-Processor-BCR.pdf

IBM GBS France, 17 Avenue de l’Europe, 92275 Bois-Colombes, France

Fair Computer Systems, Ostendstr. 132, 90482 Nürnberg, Germany

MRM McCann GmbH, Großer Hasenpfad 44, 60598 Frankfurt, Germany

PROXIMITY, 52 avenue Emile Zola, 92100 Boulogne-Billancourt, France

Mediacom, 57 Rue de Villiers, 92200 Neuilly-sur-Seine

Information collected through cookies
Purpose(s): Please refer to our cookie policy for more details

Data marked with an asterisk (*) are mandatory and constitute a contractual requirement. Therefore, you are required to provide them. If you do not provide these data, we will not be able to respond to your request

Your personal data will be retained for ten years after the end of the contractual relationship. If you have given your consent for the use of your data for marketing purposes, your personal data will be retained for these purposes for three years after the last contact with us.

3. Interaction with social networks

3.1 Customer support via social networks

You can also contact us through our social media channels. For example, if you send us or post a message on our social media pages, we may use the information contained in your message or post to contact you about the issue/request raised. In order to provide you with the requested assistance, we may ask you, via direct or private message, to provide additional information such as details about the issue, your name, email address, vehicle identification number (VIN), telephone number, location (city/state), and/or the make, model, and year of the vehicle. The information you provide will not be used for direct marketing purposes; market research aimed at improving services and products will only be conducted on the basis of aggregated (anonymous) data.

Please note that you should not transmit sensitive data (such as information about racial or ethnic origin, political opinions, religious or philosophical beliefs, or health) in your message. When you post a message in the public area of a social network, it can be read by anyone.

3.2 Links to social networks / Social network plug-ins (e.g., “Like” buttons)

Our website includes links to social networks.

To protect your personal data when you visit our website, we do not use social plug-ins. Instead, HTML links are integrated into the website, allowing easy sharing on social networks. The integration of such a link prevents a direct connection to the servers of social networks when a page of our website is opened. By clicking on one of the buttons, a window opens in your browser and redirects you to the website of the relevant social network, where (after logging in) you can, for example, click the “Like” or “Share” button.

For more information on the purpose and scope of data processing and on the further use of your personal data by social networks and their websites, as well as your rights and possible settings to protect your privacy, please refer to the data protection notices of each social network:

Facebook: https://www.facebook.com/policy.php
Twitter: https://twitter.com/privacy
Instagram: https://help.instagram.com/155833707900388
YouTube: https://www.google.de/intl/de/policies/privacy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy
TikTok: Privacy Policy | TikTok

4. Your rights

As a data subject, you have the right of access, rectification, erasure (right to be forgotten), restriction of processing, data portability, as well as the right to object to the processing of your personal data based on Article 6(1)(e) or (f) of the GDPR, or when the personal data are processed for direct marketing purposes in accordance with applicable law.
You may also send Citroën Racing instructions regarding the handling of your personal information after your death.
Please note that these rights are limited by law and certain conditions must be met for us to comply with your request.

If you wish to exercise your rights, please contact us by post at:
Automobiles Citroën – Service Relation Clientèle, Case YT 227 – 2/10 Bd de l’Europe, 78092 POISSY,
or by email at privacyrights-Citroë[email protected].
You can find more information online at the following address:
https://Citroën.my-customerportal.com/Citroën/s/article/40600?language=fr

As a data controller, we may update your personal data at any time (for example, change your address).

To exercise your right to lodge a complaint (Art. 77 GDPR), please contact the Commission Nationale de l’Informatique et des Libertés,
3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, www.cnil.fr.

5. Updating this privacy policy

Any future changes to this privacy policy will be published on this website. We therefore encourage you to consult it regularly to stay informed of updates to our privacy policy.

6. Contact us

A representative can be contacted using the following form: https://Citroën-sport.com/contact/.

You may also contact us by post at:
Stellantis France
Data Protection Office
Case courrier YT238
2-10 Boulevard de l’Europe
78307 Poissy CEDEX

Version: March 2022