This document sets out our Complaints and Content Removal Policy. Your active adherence to this policy is a crucial part of our agreement as a user of CustomerCare.co's sites.
2. Who we are and how to contact us
CustomerCare.co is operated by KB Productions LLC, an Arizona, USA company.
3. Interpretation
In this Content Removal Policy, defined terms have the same meanings in the Terms of Use for all Users. In addition, "business
days" means any day not a Saturday, Sunday, or public holiday
in the USA.
4. Who can use this Content Removal Policy?
Whether or not you are a User of one of CustomerCare.co's sites, you can use this Content Removal Policy to alert us to any violating content that appears on our sites.
5. How to make a complaint
If you believe that we have violating content within Westbill (including any complaint about content appearing on one of CustomerCare.co's sites), please fill out this form, including your name, address, contact details, a description of your content, and, the URL for the content to which your complaint relates.
6. How we will deal with complaints of illegal or non-consensual Content
Following receipt of your complaint of illegal or non-consensual content under section 5 above:
- We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
- If we require further information or documents from you, we will contact you to let you know.
- We will, in good faith, investigate and resolve your complaint within five (5) business days;
- If we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision by email or other electronic message;
- If we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
Any dispute regarding our determination that content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
7. How we will deal with complaints related to copyright infringement
Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
Unjustified or abusive complaints: If you are a User of one of CustomerCare.co's sites, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy, which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your "user account." 
