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Dynamics 365
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Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with agentic CRM and ERP business applications.
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Overview

Transform how work gets done with AI agents

Connect teams, processes, and data across your entire organization to create exceptional customer experiences and operational agility.
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Solutions

One platform. Limitless possibilities

  • Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
  • Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Product demos

Do more with agents in Dynamics 365

See how AI and agents work with Dynamics 365 applications to give every team an edge.
Sales
Marketing
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Field service
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Small and medium business
APPS AND ADD-ONS

Customize Dynamics 365 with apps from Microsoft Marketplace ​

Better meet your specific business needs by adding industry-leading apps to Dynamics 365.
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Customer stories

How customers innovate with Dynamics 365

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“With Dynamics 365, total cost of ownership went down by as much as 40 percent compared to our previous solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN AMRO

Products

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“Microsoft Dynamics 365 has been the tool from the start because of its extraordinary flexibility."
Christina Schull, Chief Information Officer, Alltech

Products

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“Business Central is very agile, and the features are flexible, so it is very easy for us to install and maintain”
Julie Parizel, ERP Transformation Program Manager, Michelin

Products

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"Essentially, everything—invoices, payments, expense reports, all of it—is pushed straight into Business Central ... it’s just fantastic" 
Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games

Products

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Featured news

What’s new and notable

  1.
Becoming Frontier
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NEXT STEPS

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  1. [1]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
  2. [2]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
  3. [3]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
  4. [4]
    Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
  5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.

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