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How can we help?
- Frequently Asked Questions
- How do I charge credit cards?
- What do the emails that are sent to my backers look like?
- Best practices for backer communication
- How do I insert an image into a Launch email?
- Fulfillment FAQs
- Common BackerKit Support Questions - A How to!
- How do I process refunds on backer surveys?
- Digital Downloads: How do I set up my digital download?
- When will I receive my funds after charging cards in Pledge Manager?
- Digital Downloads
- I Didn't Get My Survey / Can't Find Survey
- How do I update my shipping address?
- Backing A Project with Pay Over Time
- BackerKit Campaign Pledge Payment Issues: Why is payment declining and how to fix it?
- I can't log into my Backer account!
- How do I fill out my survey?
- How do I contact Backer Support?
- How to switch into another pledge level?
- How do I update my payment method?
Trust & Safety
BackerKit policy and conditions of use
- BackerKit Community Guidelines
- BackerKit Crowdfunding Rules
- Reporting a violation on BackerKit
- BackerKit Mature Content Policy
- BackerKit Launch Email List Policy
- BackerKit Privacy and Data Policy
- BackerKit Copyright Policy
- BackerKit AI Policy
- Pledge chargebacks on BackerKit
- Trust & Safety on BackerKit
