Everything from packaging to paperwork, including credit card statement, is totally discreet.  No one will know.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed through Stripe—the world’s most trusted payment processor, offering industry-leading security and buyer protection. Your payment information is fully encrypted and never stored.

We also support Apple Pay and Google Pay for an even faster and more secure checkout experience.

PayPal is currently unavailable. If PayPal is your only payment option, please contact us at [email protected] for assistance.

Can’t Pay in Full? No Problem! Our Layaway Plan is an excellent option. Secure your doll, lock in promotional pricing, and make flexible installment payments—zero interest, zero hidden fees. Learn more on our Layaway Plan page.

Yes—everything is 100% FREE. At Madam Dolly, customization costs nothing extra. Choose any skin tone, eye color, body type, head design, clothes, lingerie, EVO skeleton upgrade, articulated features, gel breasts, and premium add-ons—all included at zero additional charge. Mix and match any model’s body with any model’s head at no extra cost. Every order includes your complete customization plus wig, blanket, cleaner, lingerie, warming device, and more. No hidden fees. No surprises. Just pure customization, 100% FREE.

We suggest that before making your purchase you are fully committed. Once an order is placed and production has commenced we cannot simply cancel your order.

You have 12 hours to cancel or modify your order. After that, production begins and changes are not possible. Email [email protected] with your order number, full name, and email address. You will receive an 80% refund. The 20% covers administrative costs and payment processing fees.

Due to the nature of the business returns are not allowed. That’s not just us saying this but new legislature in the US has been passed making it unlawful to return sex dolls. Other countries are beginning to follow suit. This is to prevent the selling of second-hand or used sex dolls. Understandably, you wouldn’t want to buy a doll that someone else has already used, right?

We’re very serious about the quality of our products. Every order is carefully checked, tested, and photographed before we send it out. We work directly with top manufacturers like Irontech, Starpery, Zelex, and WM Doll. Warranty coverage and replacement policies are determined by each manufacturer and vary based on their standards and terms.

If a doll arrives with a manufacturer defect, whether it’s a broken joint, faulty skeleton, or any production issue, we will review the issue with the manufacturer and work toward a resolution based on their warranty policy. In most cases, this means replacement parts or a full doll replacement at no cost to you.

Damages from misuse or delivery are handled on a case-by-case basis, and we’ll assist you in every way we can to make it right.

Do not use the product. If used, the manufacturer will not accept any warranty claim. Inspect your order immediately upon delivery and report any damage within 24 hours to [email protected] with photos and details. The manufacturer will review your report, assess it according to their warranty terms, and make a final determination on coverage. Our team will notify you of the solution within 2-3 business days.