Temecula Residents are deeply committed to their community and a reliable two-way communication effort
from their City government that provides information on issues vital to this relationship. An accountable and responsive City government is one that sets a standard for excellence in the governance of the City. It embodies leadership that is accessible to residents, businesses and employees; transparent in its decision making; committed to the effective and efficient delivery of services that the community most values; and is a steward of the City’s human and fiscal resources.

An accountable and responsive City government demonstrates a culture of servant leadership that helps the community navigate through change. It also provides an opportunity for residents to be engaged and involved in their community.

In its 30+ years as a City, Temecula’s City government, in partnership with residents, has set high standards for excellence and clear priorities that have made Temecula a great place to live, work and play. The City strives to balance these aspirations with the realities of resource constraints and competing demands, guided by deliberative processes that involve listening to the community, setting clear and achievable goals, making prudent investments, being adaptive to changing conditions, and assessing outcomes to improve future performance.

City Departments report on more than 160 performance measures tied to the QLMP Core Values in the annual City Operating Budget. The QLMP is integral to how the City organizes its work and views its mission. The indicators dashboard on the following page highlights some key performance measures related to fiscal policy, funding for desired service levels and citizen communications and involvement, which is also a key element of the Equity Core Value in the next section.

The City operates under a theme of “Building greatness, maintaining excellence.” As the City builds out, the focus is increasingly on maintenance of facilities and service levels that meet the expectations of current residents. As shown in the 20 year project goals at the beginning of the QLMP, investments in technology and operating systems are critical to maintaining exceptional service standards while achieving high levels of governmental efficiency.