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Customer Support Ticket System & Helpdesk Plugin for WordPress

Customer Support Ticket System & Helpdesk Plugin for WordPress

کان: emarket-design
ڊائون لوڊ ڪريو

وضاحت

LIVE DEMO SITE
WP Ticket Starter Demo Site
Powerful | Easy to use | Beautiful

Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.

Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.

Introduction Video to get you started

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Enterprise grade Customer Service Software & Support Ticket System Features

PLUGIN LINKS
* WP Ticket Starter Demo Site
* WP Ticket Starter Documentation

This plugin’s code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using WP App Studio plugin and sell its designs by becoming a SellDev author

تصوير

  • Responsive Ticket Entry form; easily created using setup assistant during plugin activation
  • Responsive Ticket Search for all users; easily created using setup assistant during plugin activation
  • Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.
  • Ticket Edit screen in admin area
  • Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets
  • WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more
  • Admin Settings page for WP Ticket Form customization.
  • Fully customizable optional email notification screen for customers and admin users
  • WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress – for enterprise level support
  • Administrative tools in the plugin settings are available
  • Knowledge Center Enterprise Edition offers the most advanced and complete knowledgebase plugin
  • Displays a ticket list in table format in the frontend
  • Most comprehensive WooCommerce Integration to this date
  • Custom fields support
  • Most comprehensive Easy Digital Downloads Integration to this date
  • Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them
  • Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms
  • eMD CSV Import Export Extension for bulk import/export from/to CSV files

انسٽاليشن

The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘WP Ticket’ in the search field.

Manual Installation Type 1

  • Login to your website and go to the Plugins section of your admin panel.
  • Click the Add New button.
  • Under Install Plugins, click the Upload link.
  • Select the plugin zip file from your computer then click the Install Now button.
  • You should see a message stating that the plugin was installed successfully.
  • Click the Activate Plugin link.

Manual Installation Type 2

  • You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
  • Copy the plugin zip file up to your server and unzip it somewhere on the file system.
  • Copy the “wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation.
  • Login to your website and go to the Plugins section of your admin panel.
  • Look for “WP Ticket” and click Activate.

FAQ

How do users submit a support ticket?

Users can fill out a frontend form on your website to create a ticket. The form is added via shortcode or block.

Can I assign tickets to different agents?

Yes. You can create support agents and assign tickets manually or automatically by department or category.

Are there email notifications?

Yes. Both users and support agents receive customizable email notifications for new tickets, replies, and status changes.

Can I use this for internal helpdesk support?

Absolutely. Many users use this plugin as an internal ticket system for staff or IT departments.

Is there a premium version available?

Yes. The pro version adds advanced features like file attachments, canned replies, SLA tracking, automation rules, and more.

جائزا

This plugin crashed my site

6 مَي 2020
I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED!
جمع: سڀ 26 تبصرا پڙهو

تعاون ڪندڙ & ڊولپرز

“Customer Support Ticket System & Helpdesk Plugin for WordPress” اوپن سورس سافٽ ويئر آهي. ھيٺين ماڻھن ھن پلگ ان ۾ حصو ورتو آھي.

تعاون ڪندڙ

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لاگ تبدیل ڪريو

6.0.4

  • FIXED Resolved an issue while saving form settings

6.0.3

  • FIXED XSS vulnerability for noaccess_msg
  • FIXED Validate input for emd_form_builder_lite_pagenum function
  • FIXED Vulnerability related to emd_get_widg_pagenum

6.0.2

  • FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated.
  • FIXED Removed repeated initialization of default taxonomy terms.

6.0.1

  • TWEAK tested with WP 6.8
  • FIXED XSS vulnerability when using custom fields

6.0.0

  • FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1

5.15.0

  • FIXED email sent when an agent is assigned to a ticket

5.14.0

  • TWEAK tested with WP 6.5
  • FIXED Translation to one textdomain

5.13

  • TWEAK tested with WP 6.2
  • FIXED XSS issues in the WordPress admin area

5.12.0

  • TWEAK tested with WP 6.0

5.11.0

  • TWEAK tested with WP 5.9.3 and PHP 8

5.10.9

  • FIXED html escaping on notices

5.10.8

  • FIXED escaping

5.10.4

  • FIXED escaping

5.10.3

  • TWEAK update libraries
  • FIXED sanitization and escaping

5.10.0

  • TWEAK tested with WP 5.8
  • FIXED sanitization in form layouts

5.9.8

  • TWEAK tested with WP 5.6
  • FIXED sanitization

5.9.3

  • FIXED Required field validation is not working.

5.9.2

  • FIXED multi-select form component missing scroll bars when the content overflows its fixed height.

5.9.1

  • NEW Added version numbers to js and css files for caching purposes
  • TWEAK updates to translation strings and libraries
  • TWEAK tested with WP 5.5.1

5.9.0

  • TWEAK Emd Form Builder support for WordPress stock themes
  • FIXED Emd Form Builder support for WP Ticket WooCommerce Extension

5.8.0

  • NEW Added previous and next buttons for the edit screens of tickets and agents
  • TWEAK updates and improvements to libraries

5.7.0

  • NEW Added support for Emd Custom Field Builder when upgraded to premium editions
  • TWEAK updates and improvements to form library
  • TWEAK Emd templates

5.6.0

  • TWEAK Cleaned up unnecessary code and optimized the library file content.
  • FIXED XSS related issues.
  • NEW Added Emd form builder support.
  • FIXED Session cleanup workflow by creating a custom table to process records.

5.5.1

  • TWEAK Misc updates for better compatibility and stability