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With the winter Holiday Season upon us, our wait times might be a little longer as our team of Ninjas is lighter on coverage. While responses may have a faster turnaround, please give us 2 weeks for current responses. Any delays on communications from us will not affect any refund eligibility.

Please assist us in addressing your inquiry by providing detailed information in your support request. Including transaction IDs, specific product names (bundles, individual games, books, software, etc.), any error messages you've encountered, previously attempted troubleshooting steps, and any other pertinent details will greatly aid us in resolving your issue promptly and accurately.
For refund requests, please review our Refund Policies help article prior to submitting your request.

Please provide a summary of the issue you are experiencing. Product names or error messages included in your subject may help us locate your issue faster.

Please enter the details of your request. Including product names, detailed error messages, previous troubleshooting completed, or other helpful information may help us resolve the issue faster.

Humble Transaction IDs are 13 characters long and begin with the letter 'X' or 'A' (Ex. X123ABC4D5E6F). We also accept PayPal, Stripe, or other payment processor Transaction IDs. Please enter one ID per line. For help locating IDs, go here: http://j.mp/transactionID

Please provide the purchase date, bundle name, game name, or other relevant product(s).

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