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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the prompt and reliable delivery, with many noting the speed and efficiency of the same-day service. Consumers appreciate the helpfulness and friendliness of the staff, both in-store and the delivery drivers. People also value the wide selection of products available and the quality of the goods. The ease of using the website and the excellent customer service are frequently mentioned as positive aspects of their experience. Overall, reviewers express high satisfaction with the company's commitment to providing a well-run and efficient service.

Based on these reviews

The main factor about SMKD after we've been customers with them since their first shop opened, is they located and made one of the best vape liquid ranges their "house" brand. These were called O-Plu... See more

I love the Minty 10ml 12mg to which I add tobacco flavour, perfect! and used for many years. Furthermore SMKD are available on phone, a rare thing these days to speak to a real person and they are so... See more

Customer service was amazing, products are always great, very friendly staff, we won't shop anywhere else for any of our vape needs. 10/10 absolutely recommend x

As always fantastic service. I was disappointed when the shops closed. I need not have been. Never once has my delivery of the only oils I will use been late. Very good prices and great customer servi... See more

Ordered liquids this morning,delivered 3 hours later,brilliant service,great drivers,cannot fault this service. Also, had 2 chargers not working,used their repair service and now both working,superb... See more

Had an error with my order, ive never had an issues before and used for years. I contacted customer help via email and the issue was resolved with in 24 hours. Perfect example of a well run company!!... See more

Other firms need to take loads of notes from SMKD as they are a top firm. From replying to your emails, ringing you when needed, supplying well packed goods, correct goods supplied and happy drivers.... See more

Really good vapes and liquid. Fast delivery. Excellent customer service. Ordered one day and delivered the next morning.

Best service ever …same day delivery …lovely polite delivery drivers ….excellence all round .. 5 star service ..

I buy from these guys a lot, and every time they are amazing! The range of products, the prices, the friendly staff and same day local delivery! Never ever had an issue with them. This company is amaz... See more

Smkd’s reliable same day delivery service is brilliant, never been letdown once.

I ordered this morning and my order came today. Fast delivery and the staff are polite and friendly

Easily the best company for cheap older vape items like RDAs,box mods, coils etc and an absolutely outstanding selection of vape liquid at incredibly cheap prices when you buy 4 or more,postage is fre... See more

Great customer service, good selection of products, fast same day delivery would highly recommend!

I agree with all that have writen before me, this company is totally well run and efficiant with knowlageable staff exallent delivery time brill prices great quality of goods. for me not any old port... See more

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Company details

  1. #54 of 129 best companies in Electronic cigarette store
  2. #52 of 129 best companies in Vaporiser shop

Written by the company

SMKD offers a wide range of vape liquid and vape hardware to suit all the vaping needs of our customers. We also offer free UK Shipping on all orders within the UK and FREE Same Day Shipping in our local area. Our customer rewards scheme is one of the most impressive schemes within our industry. Giving back to our loyal customers is what makes us happy.

Contact info

Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 5 out of 5 stars

The main factor about SMKD after we've…

The main factor about SMKD after we've been customers with them since their first shop opened, is they located and made one of the best vape liquid ranges their "house" brand. These were called O-Plus originally and superior to most early pre-cloud options. I'm so pleased they continued sourcing this brand.
Add on top their delivery service over West Yorks is 100% reliable.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing, products are always great, very friendly staff, we won't shop anywhere else for any of our vape needs. 10/10 absolutely recommend x

9 August 2025
Unprompted review
Rated 5 out of 5 stars

I love the Minty

I love the Minty 10ml 12mg to which I add tobacco flavour, perfect! and used for many years. Furthermore SMKD are available on phone, a rare thing these days to speak to a real person and they are so helpful and friendly. I order before midday and receive my items the same afternoon from a lovely friendly guy. Must thank and recommend SMKD. Cheers.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

All round customer service

Other firms need to take loads of notes from SMKD as they are a top firm. From replying to your emails, ringing you when needed, supplying well packed goods, correct goods supplied and happy drivers. Keep up the fantastic work you all do.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

I buy from these guys a lot, and every time they are amazing! The range of products, the prices, the friendly staff and same day local delivery! Never ever had an issue with them. This company is amazing

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Lack of professional manners and standards

Average service especially the delivery which lacks any professional manners and standards. Treating people arrogantly. First time I know that in the UK you buy products, you pay the dear money while thanking for that and not to be thanked! It must be a service from the stone age in modern England!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

How it should be done

Easily the best company for cheap older vape items like RDAs,box mods, coils etc and an absolutely outstanding selection of vape liquid at incredibly cheap prices when you buy 4 or more,postage is free ,customer service is great,you get a call if stuff is out of stock etc,the bargain bin is an Aladdin's cave ,great site , highly recommend

15 April 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

I agree with all that have writen…

I agree with all that have writen before me, this company is totally well run and efficiant with knowlageable staff exallent delivery time brill prices great quality of goods. for me not any old port in a storm only one port for me SMKD 10/10

4 April 2025
Unprompted review

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