• Resolved Ate Up With Motor

    (@ate-up-with-motor)


    Early yesterday morning, our site went down for about two hours due to some kind of server overload issue. When it came back up, I found that I am no longer able to view the current day’s Jetpack stats.

    All day yesterday (November 25), I could only view stats before midnight November 24. If I clicked the bar for “Nov 25,” it would show me the previous day, and if I tried to examine the Most viewed posts & pages, the counts were only correct as of the previous day, and did not include views ON 11/25. Today (November 26), the same thing is happening, but with the previous day: I can only see stats through 11/25, not the current day’s stats. I can still see the correct total views for an individual post from the Posts section of the Dashboard, or if I click through from the Most viewed page, but if the post was published today, it doesn’t appear in Most viewed at all.

    I CAN still see the stats graph in the Dashboard top menu bar, which appears to be correct.

    This is apparently specific to my user: Other users are not experiencing this problem on the site. However, the problem I’m having is persistent: I’ve logged off, cleared all browser data, closed the browser session, and tried logging back in a new session, but I get the same deal.

    It’s completely baffling. Any idea what might be going on and how I can get it working normally again?

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  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hello there, Sebastian here, I hope you are doing well.

    I am sorry to hear you encountered issues with the Jetpack Stats. Could you share your site URL so we can take a look? If you want to keep the conversation private, you can reach out to us directly from this form https://jetpack.com/contact-support/?hpi=1

    Cheers,

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