Cannot read properties of Null

  • Resolved jackmeat

    (@jackmeat)


    11 months, 2 weeks ago

    Cannot read properties of null (reading 'triggerTourForView') in FeatureTours in FeatureToursDesktop in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root

    I get the same error when using a private window in Brave (shields up and down) and my site health sits on results are loading which I know there should be one issue for sure (unused themes).

    I believe this is a direct result of getting the auto-updates working. Version 1.144.0 was just installed

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    11 months, 2 weeks ago

    Hi @jackmeat Thanks for reaching out. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Do you see this error consistently on the Site Kit dashboard, or was this a one time occurrence?
    3. Any browser console errors on the same screen where this error appears.

    You can also try following our troubleshooting steps here which will help to highlight a conflict with another plugin or theme if there is one causing this for you.

    Let me know if you have any questions with the above.

    Thread Starter jackmeat

    (@jackmeat)

    11 months, 1 week ago

    Adam,

    Thank you for getting back to me. This was actually a host/wordpress issue which Hostinger was able to correct. This was the first error of many that I saw and I jumped the gun reporting it before getting the full scope of the problem. Sorry I wasted your time. If this is some kind of open ticket, it can be closed.

    Justin

Viewing 2 replies - 1 through 2 (of 2 total)

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