Plugin Support
Milos
(@miloss84)
Here are some steps you can take to troubleshoot and resolve the problem:
- Update Elementor and WordPress: Ensure that both WordPress and Elementor are updated to the latest versions. Outdated software can sometimes cause compatibility issues.
- Deactivate Plugins: Temporarily deactivate all plugins except Elementor to check if the issue persists. If the problem is resolved, reactivate each plugin one by one to identify the conflicting plugin.
- Switch to a Default Theme: Activate a default WordPress theme (such as Twenty Twenty-One) to see if the issue is related to your theme. If the problem disappears, there might be a compatibility issue with your current theme and Elementor.
- Check Theme Compatibility: Make sure your theme is compatible with the version of Elementor you are using. Visit the theme developer’s website or support forums to check for updates or compatibility issues.
- Browser Compatibility: Test the issue in different web browsers to see if it’s browser-specific. Sometimes, browser extensions or settings can interfere with Elementor.
- Review Custom CSS and JavaScript: If you have added custom CSS or JavaScript to your site, there might be a conflict. Temporarily remove or disable any custom code to see if it resolves the issue.
- Check for JavaScript Errors: Open your browser’s developer console (usually by pressing F12) and check for any JavaScript errors. Addressing these errors may solve the problem.
- Memory Limit: Check your server’s PHP memory limit. If it’s too low, it can cause issues with Elementor. You can increase the memory limit by editing the
wp-config.php file or contacting your hosting provider..
Remember to create a backup of your website before making significant changes, especially when deactivating plugins or changing themes.