Delay in processing

  • Resolved Sambra1985

    (@chrisbdm)


    4 years, 1 month ago

    Hello,

    It’s taking a long time at the moment for forms, once submitted, to process and output.

    I have a 7 step form which can take between 1 to 2 minutes to process from the user clicking submit until their confirmation message appears say its being submitted.

    During testing today I have also had the odd error message such as, An error occurred while processing a PDF: Error generating PDF: cURL error 18: transfer closed with 518314 bytes remaining to read at pdf-ninja.php:494 and An error occurred while processing a PDF: Error generating PDF: Failed to open file for writing at pdf-ninja.php:894 .

    Just wondering if there are any issues which could cause such a delay. When received, the forms are fine so no problem there, just the processing time.

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Author maximum.software

    (@maximumsoftware)

    4 years, 1 month ago

    Hi,

    The problem may be related to low upload bandwidth on your server. I’ve seen some very slow uploads in some hosting environments. Normally, it shouldn’t be an issue with one or two PDFs because they would be cached. However, if you have a lot of PDFs then the cache may not fit everything.

    How many PDFs do you have attached to the CF7 form that is having the issue? How big (file size) are the PDF files?

    The first error message (with cURL) is probably related to the slow transfer speed. The second error message (failed to open file for writing) is probably unrelated to speed. It seems to be something else entirely. It can be any number of things.

    If you don’t mind sending me temporary wp-admin login details to admin at maximum dot software, I can try to debug your issues directly.

Viewing 1 replies (of 1 total)

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