Error message when requesting password

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support David Chambo

    (@uncannydavid)

    10 months ago

    Hello @kimminten,

    Sorry that you are experiencing issues with the forgot password option. When this type of error is appearing, it would be helpful to see if there is any clues in the JS Console.

    Check that there are no errors appearing in the JavaScript Console (found in Chrome browser from main menu under View > Developer > JavaScript Console). If you see any errors appearing as red text, send us a screenshot for review.

    Also, it could be that there is a potential conflict occurring with another plugin on the site. Could you send us a copy of the System info (found on the page LearnDash LMS > Settings > Support (tab) by clicking the “Copy” button in the right sidebar under the Copy System Info header and pasting into your response? This info will allow us to have a quick review of your system settings and active plugins.

    Let’s start with feedback to the above and we will proceed accordingly. Thanks!

    Thread Starter kimminten

    (@kimminten)

    10 months ago

    Hi David,

    I see this, but I don’t know if that is what you need for information:

    You can see the errors here: https://drive.google.com/file/d/15s0cAu-XLK-b88bfa4BJHcs2SQ9ElXGc/view?usp=sharing

    Sytem info:

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    quiz/partials/show_quiz_review_questions.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_review_questions.php
    quiz/partials/show_quiz_show_anker_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_show_anker_box.php
    quiz/partials/show_quiz_start_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_start_box.php
    quiz/partials/show_quiz_time_limit_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_time_limit_box.php
    quiz/partials/show_quiz_toplist_add_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_toplist_add_box.php
    quiz/partials/show_quiz_toplist_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_toplist_box.php
    quiz_navigation_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_navigation_admin.php
    quiz_navigation_switcher_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_navigation_switcher_admin.php
    quiz_progress_rows.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_progress_rows.php
    quiz_result_categories_email.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_result_categories_email.php

    DATABASE TABELLEN
    wo_learndash_user_activity Yes – rows(458688) InnoDB utf8mb4_unicode_520_ci
    wo_learndash_user_activity_meta Yes – rows(162862) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_category Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_form Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_lock Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_master Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_prerequisite Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_question Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_statistic Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_statistic_ref Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_template Yes – rows(0) InnoDB utf8mb4_unicode_520_ci
    wo_wp_pro_quiz_toplist Yes – rows(0) InnoDB utf8mb4_unicode_520_ci

    WORDPRESS ACTIEF THEMA
    Astra Version: 4.8.13 Path: https://wpastra.com/

    WORDPRESS ACTIEVE PLUG-INS
    Astra Pro Version: 4.8.14 Path: https://wpastra.com/
    Better Notifications for WP Version: 1.9.8 Path: https://wordpress.org/plugins/bnfw/
    LearnDash LMS Version: 4.20.3 Path: http://www.learndash.com
    LearnDash LMS – Course Grid Version: 2.0.10 Path: https://www.learndash.com/
    LearnDash LMS – Notifications Version: 1.6.4 Path: https://www.learndash.com/add-on/learndash-notifications/
    LearnDash LMS – Zapier Integration Version: 2.3.0.1 Path: http://www.learndash.com
    Loco Translate Version: 2.7.1 Path: https://wordpress.org/plugins/loco-translate/
    Mail logging – WP Mail Catcher Version: 2.1.10 Path: https://wordpress.org/plugins/wp-mail-catcher/
    Manage Notification E-mails Version: 1.8.6 Path: https://www.freeamigos.nl/wp-plugins/manage-notification-emails/1.8.6
    PrettyLinks Version: 3.6.15 Path: https://prettylinks.com/pl/plugin-uri
    ShortPixel Image Optimizer Version: 6.1.3 Path: https://shortpixel.com/
    Thrive Apprentice Version: 10.5.1 Path: https://thrivethemes.com
    Thrive Architect Version: 10.5.1 Path: https://thrivethemes.com
    Thrive Automator Version: 10.5.1 Path: https://thrivethemes.com
    Thrive Leads Version: 10.5.1 Path: https://thrivethemes.com
    Thrive Product Manager Version: 10.5.1 Path: https://thrivethemes.com
    Uncanny Toolkit for LearnDash Version: 3.7.0.2 Path: https://www.uncannyowl.com/uncanny-learndash-toolkit/
    WordPress Backup & Security Plugin – BlogVault Version: 5.91 Path: https://blogvault.net
    WP Armour – Honeypot Anti Spam Version: 2.2.08 Path: http://wordpress.org/plugins/honeypot/
    WP Armour Extended – Honeypot Anti Spam Version: 1.37 Path: http://wordpress.org/plugins/honeypot/
    WP Mail SMTP Version: 4.3.0 Path: https://wpmailsmtp.com/
    Yoast Duplicate Post Version: 4.5 Path: https://yoast.com/wordpress/plugins/duplicate-post/
    Yoast SEO Version: 24.5 Path: https://yoa.st/1uj

    Plugin Support David Chambo

    (@uncannydavid)

    10 months ago

    Hello,

    Thanks for providing the information. It is possible that the email is not sending could be occurring due to a conflict with plugins that are managing emails and form submission (WP Mail SMTP, WP Armour – Honeypot Anti Spam Version and WP Armour Extended), however you also have a couple additional plugins that could be affecting the email in Manage Notification E-mails and Mail logging – WP Mail Catcher.

    It might be best if you could provide us with temporary admin level access to your site so we can install the plugin Health Check & Troubleshooting and run a quick diagnostic on the site. Please use the email address [email protected] and send us a temporary password in an email to that address (do not post any information in this chat as it is public). Thanks!

    Plugin Support David Chambo

    (@uncannydavid)

    9 months, 1 week ago

    Hello,

    We’ll continue this ticket in our Help Scout support system, so I am going to close this thread. Thanks!

    David

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error message when requesting password’ is closed to new replies.

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