Hi @makigo,

Sorry to hear about the trouble. I assume you’re referring to issues while restoring or uploading the backup again. That should not be happening, and I’d really like to help sort it out.

Did you get a chance to reach out to our support team yet? In most cases, it turns out to be a small thing that can be fixed quickly once we check the setup. I’m confident we can get this working smoothly for you. Would you mind sharing a few details so we can look into it together?

Best regards,