Getting errors sending messages
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name: Keith
email: [email protected]
PHP version: 8.3.26
MailPoet Free version: 5.16.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: a07da29d9ff821c3**
WordPress version: 6.8.3
Database version: 11.4.8-MariaDB-cll-lve-log
Web server: LiteSpeed
Server OS: Linux server231.web-hosting.com 4.18.0-513.18.1.lve.el8.x86_64 #1 SMP Thu Feb 22 12:55:50 UTC 2024 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: - WordPress language: en_US - WordPress timezone: America/New_York
PHP info: PHP max_execution_time: 180 - PHP memory_limit: 512M - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: Divi (version 4.27.4)
Active Plugin names: admin-css-mu/admincssmu.php, contact-form-7/wp-contact-form-7.php, disable-comments/disable-comments.php, duplicate-page/duplicatepage.php, google-calendar-events/google-calendar-events.php, google-site-kit/google-site-kit.php, litespeed-cache/litespeed-cache.php, mailpoet/mailpoet.php, maintenance/maintenance.php, pdf-embedder/pdf_embedder.php, post-expirator/post-expirator.php, post-types-order/post-types-order.php
Sending Method: MailPoet
MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid_underprivileged
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: WordPress - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address:
MailPoet Cron / Action Scheduler: Status: inactive - Is reachable: Yes - Ping URL: https://www.bible-baptist.church?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-10-28 01:55:01 - Last run end: 2025-10-28 01:55:01 - Last seen error: None
Total number of subscribers: 37
Plugin installed at: 2022-07-19 21:17:05
Installed via WooCommerce onboarding wizard: false
Sending queue status: Status: Unknown - Started at: 2025-10-28 01:42:59 - Emails sent: 0 - Retry attempts: 0 - Last seen error: The MailPoet Sending Service has been temporarily suspended for your site due to a high number of undeliverable emails or emails marked as unwanted by recipients. Please contact our support team to resolve the issue.
(send)
Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 0 - Orphaned links: 0 - Orphaned newsletter posts: 0I have setup a form to get new subscribers and it tells me it is erroring out when sending. The following is the status of the account from the support page
Help!
The page I need help with: [log in to see the link]
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Hi there, @klandersnitrox
Thank you for reaching out and for sharing the details about your form. I completely understand how frustrating it can be to see an error when something should just work.
I went ahead and tested your form using a test email address, and it worked perfectly on my end. I received the confirmation email without any issues. Please see the screenshot below as a reference.
Link to screenshot: https://d.pr/i/XFpiYs
Could you please try again on your side and let me know if the issue persists? It’s possible that the earlier error was temporary, but I’d like to confirm everything is working smoothly for you now.
Looking forward to your reply!
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