Hello there @giulben ,
Thank you for reaching out to us.
The correct format would be:
v=spf1 include:spf.sendingservice.net ~all
and if you already have an SPF v=spf1 include:amazonses.com ~all, you should include “include:spf.sendingservice.net” so you’d have a single SPF record and it would look like this:
v=spf1 include:amazonses.com include:spf.sendingservice.net ~all
Please note this should not have any impact on your deliverability as you don’t need to set up an SPF record when you’re sending the MailPoet. Because the sending service’s domain is ours, sendingservice.net SPF will be checked, not your domain’s.
Can you kindly send us your Gmail email header? Here’s a guide to help: https://support.exclaimer.com/hc/en-gb/articles/6758986549789-How-to-view-Gmail-email-headers
Looking forward to hearing back from you.
thank you for your reply.
the gmail email header for one of the mails rejected is the following:
Received: from private ([172.22.16.65])
by cmsmtp with ESMTP
id oRI3qFrDr06PloRI3qZj4s; Thu, 05 Oct 2023 18:33:31 +0200
Received: from ku1y73oz by lhcp1065.webapps.net with local (Exim 4.95)
(envelope-from [email protected])
id 1qoRI3-00AggG-0D
for [email protected];
Thu, 05 Oct 2023 18:33:31 +0200
To: Victerine Asuncion [email protected]
Subject: =?us-ascii?Q?Studio_Benedetti_Circolare_Bandi_&_Agevolazioni?= =?us-ascii?Q?_Ottobre_2023?=
X-PHP-Script: www.studiobenedetti.eu/wp-admin/admin.php for 93.46.223.171, 185.2.4.65
X-PHP-Filename: /home/ku1y73oz/public_html/wp-admin/admin.php REMOTE_ADDR: 185.2.4.65
Date: Thu, 5 Oct 2023 16:33:30 +0000
From: Studio Benedetti Dottori Commercialisti [email protected]
Reply-To: Studio Benedetti [email protected]
Message-ID: [email protected]
X-Mailer: MailPoet (https://www.mailpoet.com)
X-email_id: 272
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_mvJnVXI626IYegXMzz4rzogKqDIG8CW0XAewf6qUj0"
Content-Transfer-Encoding: 8bit
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - lhcp1065.webapps.net
X-AntiAbuse: Original Domain - www.studiobenedetti.eu
X-AntiAbuse: Originator/Caller UID/GID - [584 581] / [47 12]
X-AntiAbuse: Sender Address Domain - tiscali.it
X-Get-Message-Sender-Via: lhcp1065.webapps.net: authenticated_id: ku1y73oz/from_h
X-Authenticated-Sender: lhcp1065.webapps.net: [email protected]
X-CMAE-Envelope: MS4xfBn6ONX98o9r9qkv197aoASSA7t3fh0qH4TsDxQp5h+XIWowfBT/YDj9CZ7rObfu+yJ00KqBkrcqS/z8peEfZiL5q/Ga0Pv7BC++6+i/3dDNZgRBj1LK
Pq4sj1XBbDPrial5ij5IzSGnH5vMSHph4XU+NXStH5dZACpCcRiBBy0xo+mmtwzvgKUgoVAr9gPm+Q==
Hello there,
Thank you for getting back to us.
I can’t find concerning errors in your email header.
Can you let us know the website linked to your MailPoet subscription plan? I tried searching with studiobenedetti.eu but I can’t find any plan linked to that website address.
Looking forward to hearing back from you.
