How does Support/tech support work (Pro Lifetime)

  • Resolved universaldesignz

    (@universaldesignz)


    7 years, 6 months ago

    1. How does your support/tech support/SLA work, that is very important. Also if it’s included in the Pro Lifetime.
    2. Is Brizy GDPR complaint?
    3. I can’t even find a way to communicate with them via email. The only way to get in touch with them is typical chat, which only works via logging into FB (I would NOT EXPECT to do, Hard to trust FB).ο»Ώ

    I look forward to your response.

    Kindest Regards
    Jay

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sergiu Bagrin

    (@roxigo)

    7 years, 6 months ago

    Hi Jay,

    A: Brizy is build by ThemeFuse team
    We sold a lot of wp themes in last 10 years in themefuse, themeforest and other marketplaces
    Themefuse on Themeforest: 4.5 from 2623 ratings
    https://themeforest.net/user/themefuse
    Q: 2. Is Brizy GDPR complaint?
    A: This is a difficult question What means GDPR? Google fonts can be used remote or it is needed to upload locally?
    Q: 3. I can’t even find a way to communicate with them via email. The only way to get in touch with them is typical chat, which only works via logging into FB (I would NOT EXPECT to do, Hard to trust FB).
    We have a lot of messages here in the chat

    Sergiu

    Thread Starter universaldesignz

    (@universaldesignz)

    7 years, 6 months ago

    Hi Sergiu I hope you have seen my email with a response that I sent you yesterday.

    “Hi Sergiu appreciate for your response,

    Q: 1. How does your support/tech support/SLA work, that is very important. Also if it’s included in the Pro Lifetime.
    A: Brizy is build by ThemeFuse team. We sold a lot of wp themes in last 10 years in themefuse, themeforest and other marketplaces. Themefuse on Themeforest: 4.5 from 2623 ratings
    https://themeforest.net/user/themefuse
    :1 ::: That’s nice to know. But is the support/tech support included with the pro life? What is the SLA? As this is absolutely essential for me to be assured.

    Q: 2. Is Brizy GDPR complaint?
    A: This is a difficult question What means GDPR? Google fonts can be used remote or it is needed to upload locally?
    :2 ::: There are number of things that you will have to check UK/EU General Data Protection Regulation (GDPR) I can only highlight few things (example do you or the theme builder set any cookies, collect any PII, google fonts, FA etc.).

    Q: 3. I can’t even find a way to communicate with them via email. The only way to get in touch with them is typical chat, which only works via logging into FB (I would NOT EXPECT to do, Hard to trust FB).
    A: We have a lot of messages here in the chat
    :3 ::: Do you have an support email address and ticketing system?”

    Not everyone trust facebook after so many riff-raff caused by them.

    Kindest Regards
    Jay

    Thread Starter universaldesignz

    (@universaldesignz)

    7 years, 6 months ago

    I don’t understand why has this been marked as resolved and I have had no response on my email or on here. This is bad losing faith already in Brizy.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘How does Support/tech support work (Pro Lifetime)’ is closed to new replies.

Tags