Hello @annaprosper,
Thank you very much for reaching out to us.
We sincerely apologize for the inconvenience you have experienced after updating the plugin. Rest assured, we’re here to help and will work to resolve this situation as quickly as possible.
In the meantime, we kindly request you to revert to a previous (working) version following the steps below:
1. https://prnt.sc/wMH8hbdmazyn
2. https://prnt.sc/LbN0kKzase9U
3. Before installing the old version, please deactivate and delete the current HT Event plugin from your WordPress dashboard.
4. https://prnt.sc/Ijc-Qm5fBiBg
To identify the root cause of the issue, could you please share screenshots of the specific problems you are facing?
This will help us better understand the issue and provide an effective solution 🙂
If you need any clarification or assistance with reverting to a previous version, please don’t hesitate to let us know.
Kindest regards!
Dear Tarek, thank you for answering so quickly and with so handy screenshots. Unluckily the installation of the last version led to the same problem on our website, which at least now lets us know that it has not been the update itself, but needs to be a different kind of problem. What exact kind of screenshots would you like? Because as soon as I install HT Event the entire page does not work, so I cannot show any misfunctioning, as it influences the working of the entire page. Now obvioulsly I receive reports from WP that the sites linked to HT EVENT cannot be opened, which is due to the deinstallation of the plugin. Do you know if there is an imcompatability with other plugins which might lead to the problem? Best regards Anna
Hi Anna,
Thank you so much for your kind response 🙂
I am glad I could answer promptly, along with a few screenshots.
However, I am truly sorry to hear that updating the plugin to its most recent version didn’t help.
I completely understand that you are unable to provide us with a screenshot of the malfunction.
The reports from WP not clarifying the exact issue must be frustrating, and we strongly believe there may be other contributing factors at play.
To identify the issue, we will need to investigate further. Therefore, I kindly request you to create a ticket in our dedicated support center: https://hasthemes.com/contact-us/
This will allow us to take a closer look and provide you with an effective solution.
Looking forward to resolving this for you soon!
Kindest regards,
Tarek
