HI @michellefink24277 ,
Can you provide a link to your website where you expect the HubSpot tracking code to be? You mentioned that you can see the tracking code when inspecting the source code but others cannot. Are you all testing in the same browser? It is possible that if certain ad blockers are installed, they may prevent the tracking code from being loaded. Can you verify these differences persist when testing in the same browser in incognito mode. If so you can let me know the browser / version?
You also mentioned “WordPress might be aware of conflicting plugins”. To be clear, this is a first party HubSpot plugin and this support thread is monitored by HubSpot engineers who maintain the plugin. We aren’t aware of any other plugins that would prevent the HubSpot plugin from working. Do you maintain records of the plugins you install on your website. Maybe you could zero in on plugins installed around March that you suspect might be causing an issue?
Best,
Conor
Thank you for your reply @cheffernan !
The website is reverbpeople.com and I’ve inspected the source code across multiple pages on the site. We’ve had friends and family do the same on multiple days to let us know if they have the js.hs-scripts.com code on the page. We’ve tried incognito, mac, windows, and chrome (confirmed at the time, it was up to date with latest version). Here’s an account of our findings on 5/16 as an example where we tested two specific pages across 6 laptops using Chrome browsers:
Marketer’s laptop: it is NOT showing on the homepage
Marketer’s laptop: it is SHOWING on the contact us page
Marketer’s laptop incognito: it is SHOWING on the homepage
Krista’s laptop: it is NOT showing on the homepage
Krystina’s laptop: it is NOT showing on the homepage
Krystina’s laptop: it is NOT showing on the contact us
My friend Torrin’s work desktop: it is SHOWING on the contact us page
My friend Torrin’s work desktop: it is SHOWING on the homepage
Maren’s laptop: it is NOT showing on the homepage
Maren’s laptop: it is SHOWING on the contact us page
Janelle’s laptop: it is SHOWING on the homepage
Since March – We had one individual make changes in the website and I’ve audited his work and concluded that only meta descriptions and H1s, H2s, H3s were edited. He did not add any new plugins. He did update site files with Yoast which was an existing plugin (XML sitemap and Robots.txt). Our website developer is the only other person with access and confirmed, no new plugins or existing plugins were altered on her end.
Hi @michellefink24277,
Sorry to hear you’re having issues with the HubSpot tracking code.
When I checked the pages in question in my browser, I can see the tracking code being added to the page. The HubSpot plugin will always add the tracking code when it’s properly connected to your account.
There are only a couple of scenarios where the tracking code might not appear:
- You’re signed in to the WordPress site (e.g., as an editor or admin). HubSpot intentionally does not inject the tracking script in this case.
- The plugin is disconnected from your HubSpot account. If disconnected, the script won’t be added to the page.
If you’ve verified that the plugin is connected and you’re not signed into WordPress while testing, then I’m not sure what might be going wrong.
That said, here are a couple of things worth checking:
Content Security Policy (CSP)
If your site’s server is applying a strict CSP header and it doesn’t include https://js.hs-scripts.com, the browser will block the tracking script. You can check this in your browser’s DevTools console or network tab for blocked requests or warnings.
Caching or Optimization Plugins
Some plugins like WP Rocket, Autoptimize, or SG Optimizer can defer or strip scripts like HubSpot’s. Try temporarily disabling any performance or caching plugins and see if the tracking script starts appearing again.
I hope this helps. I am sorry I cannot be more help. I am sure you can appreciate it is tricky to debug issues on an individual WordPress instance with a specific set of plugins / browser on your end.
Best,
Conor
Closing due to inactivity
