💎 PREMIUM: Support/topic/issues with orders

Resolved jdearmas262
(@jdearmas262)

1 year ago

Restored the site: and got the following errors

Additionally, I have identified the following errors currently occurring on the website:
[10-Dec-2024 04:25:24 UTC] PHP Fatal error: Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\OrderRefund::get_qty_refunded_for_item() in /home/customer/www/willysproducts.com/public_html/wp-content/plugins/woocommerce-shipstation-integration/includes/api-requests/class-wc-shipstation-api-shipnotify.php:41
Stack trace:
#0 /home/customer/www/willysproducts.com/public_html/wp-content/plugins/woocommerce-shipstation-integration/includes/api-requests/class-wc-shipstation-api-shipnotify.php(272): WC_Shipstation_API_Shipnotify->order_items_to_ship_count(Object(Automattic\WooCommerce\Admin\Overrides\OrderRefund))
#1 /home/customer/www/willysproducts.com/public_html/wp-content/plugins/woocommerce-shipstation-integration/includes/class-wc-shipstation-api.php(98): WC_Shipstation_API_Shipnotify->request()
#2 /home/customer/www/willysproducts.com/public_html/wp-content/plugins/woocommerce-shipstation-integration/includes/class-wc-shipstation-api.php(53): WC_Shipstation_API->request()
#3 /home/customer/www/willysproducts.com/public_htm in /home/customer/www/willysproducts.com/public_html/wp-content/plugins/woocommerce-shipstation-integration/includes/api-requests/class-wc-shipstation-api-shipnotify.php on line 41

These errors seem to be related to the plugin woocommerce-shipstation-integration, and I recommend discussing this further with the plugin developers.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Reynier (a11n)
(@reynierc)

1 year ago

Hi @jdearmas262

Thanks for reaching out and sharing the error logs. It looks like you’re running into a conflict between the WooCommerce ShipStation Integration plugin and other parts of your site.

The error message suggests a missing function is causing a crash when trying to interact with order refunds. Can you confirm if you have the latest version of the extension installed? Also, check if WooCommerce and WordPress are up to date, as updating might fix the issue. (Be sure to back up your site before updating, just to be safe.)

If that doesn’t work, please send us the system status report so we can look at your site’s setup. You can find it by going to WooCommerce → Status, selecting Get system report, and then Copy for Support.

Looking forward to getting this sorted out.

Viewing 1 replies (of 1 total)

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