• Resolved Rokeybur Rahman

    (@rokeyfx)


    Today two of our customer complain that they can not use klarna checkout. this got warning on check. here is log. we not sure why this happen.

    {“id”:null,”type”:”GET”,”title”:”KCO get order”,”request”:{“headers”:{“Authorization”:”Basic XXXXXXXXX==”,”Content-Type”:”application\/json”},”user-agent”:”WordPress\/6.5.5; https:\/\/westgear.se – WooCommerce: 8.9.3 – KCO:2.13.3 – PHP Version: 8.1.30 – Krokedil”,”method”:”GET”,”timeout”:10},”request_url”:”https:\/\/api.klarna.com\/checkout\/v3\/orders\/”,”response”:{“body”:{“error_code”:”HTTP_ERROR”,”error_messages”:[“”],”correlation_id”:”433cb316-d675-4db8-8294-398aee723913″,”service_version”:”SNAPSHOT”},”code”:405},”timestamp”:”2024-11-25 08:36:21″,”stack”:[“get_stack”,”format_log”,”request”,”get_klarna_order”,”kco_wc_get_klarna_order”,”apply_filtersKCO_AJAX::kco_wc_get_klarna_order : 10″,”do_actionKCO_AJAX::kco_wc_get_klarna_order : 10″,”do_action”,”do_wc_ajax”,”apply_filters00000000000030fe0000000000000000start_content_process : 0″,”do_action00000000000030fe0000000000000000start_content_process : 0″,”do_action”,”require_once”,”require”],”plugin_version”:”2.13.3″,”user_agent”:”Mozilla\/5.0 (iPhone; CPU iPhone OS 18_1_1 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/18.1.1 Mobile\/15E148 Safari\/604.1″}

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  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    I suggest that you contact your Klarna merchant support regarding this to make sure your API keys are correctly configured and/or if Klarna can see more information on this 405 error code.

    Hi @rokeyfx ,

    Klarna logs show 12 occurrences of log.message=‘Bad request with status 405 ‘ ~ 2024-Nov-25 for your shop, but no occurrences of that error since 2024-Nov-25.

    The scenario for this 405 error happens when the GET Klarna order API call made without an order_id.

    Thus, closing this thread as resolved, but please share more info if further support is needed.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘payment not working’ is closed to new replies.