Payment problem with free item

  • Resolved Fody

    (@fodisery)


    6 months, 3 weeks ago

    If we have multiple items like:

    Item1: $0
    Item2: $2

    The Payment summary will show “No payment items has been selected yet” if free item selected. This will confuse the user.

    Also If the user submit free item there is no payment data sent to backend. This will be a problem for developer who uses action hook that listen on payment status for doing some backend action.

Viewing 1 replies (of 1 total)
  • Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    6 months, 3 weeks ago

    Hello @fodisery,

    By default, Fluent Forms skips zero-value items in both the payment summary and available payment methods. That’s why when only free items are selected, the summary displays “No payment items have been selected yet.”

    Regarding the payment status hook — since there’s no actual transaction involved with a $0 total, the form doesn’t trigger any payment status updates or related actions. This is intentional to avoid unnecessary processing for non-payment submissions.

    That said, we understand how this could be important for developers relying on hooks for post-submission actions, even in free cases. I’ve shared this with our team as a potential enhancement for better handling of free item submissions.

    Thank you

Viewing 1 replies (of 1 total)

The topic ‘Payment problem with free item’ is closed to new replies.