PayPal fraud management

  • Resolved Alex

    (@doctor-doubledrop)


    3 weeks ago

    Hello, I see the notice in my admin panel about the suggested activation of paypal recaptcha.
    I’ve read the guide
    Fraud prevention Documentation – WooCommerce
    but I’m not able to procede.
    I’ve created a new project in the google cloud console but I can’t see it in the Google recaptcha admin consolle.
    So, in the google cloud console, I’ve created a key for the site after to have enabled the reCAPTCHA enterprise, now I’m stuck.
    The guide says:
    Generate Site Key and Secret Key for reCAPTCHA v3
    But I don’t understand how I should proceed, I can’t find anywhere in the dashboard an option to generate them.
    I can see the Key ID, that I think it’s the Site key.
    In the integration tab if I select the option to integrate the key with a 3rd party plugin I can see The legacy reCAPTCHA secret Key.
    But I can’t see anywhere reCAPTCHA v3, I don’t understand how to procede to verify the token, and also I don’t understand how to Generate Site Key and Secret Key for reCAPTCHA v2.
    The guide seems unclear to me, is it possible to know detailed instructions on how to proceed?
    Thanks in advance for your time.

    • This topic was modified 3 weeks ago by Alex.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    2 weeks, 6 days ago

    Hi @doctor-doubledrop ,

    Thank you for reaching out to us, we are here to help.

    With the latest 3.3.0, the plugin introduces a native reCAPTCHA designed to block automated abuse and card testing activity. We appreciate your feedback about the instructions.

    It sounds like you already have a another reCAPTCHA plugin since you mentioned legacy reCAPTCHA secret Key. We suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    • This reply was modified 2 weeks, 6 days ago by Syde Jamie.
    Thread Starter Alex

    (@doctor-doubledrop)

    2 weeks, 6 days ago

    Hello Jamie,
    thank you very much for your precious time.
    I was able to read the first reply in my e-mail notification and following step by step I was finally able to complete the configuration.
    I don’t know if it’s working in the site, I tried to make a test order with paypal but I don’t see anything.. the reCAPTCHA may appears after Paypal login..?
    I’ve also searched for the mentioned reCAPTCHA logo in the site but I don’t see it, the site is :
    https://psytrance-pro.com/
    You may be able to confirm that it works correctly.
    A last thing, so I should not take care about the google cloud console? in recaptcha admin page I see the notice:
    “Migrate keys
    Migrate your keys to Google Cloud Platform to access the latest reCAPTCHA features.”

    About the other recaptcha plugin you have mentioned onestly I can’t find it anywhere, it may be an older deactiveted plugin or a failed configuration attempt of another project.

    Best regards

    Plugin Support Syde Jamie

    (@jamieong)

    2 weeks, 5 days ago

    Hi @doctor-doubledrop ,

    Thank you for your response. It seems like the reCAPTCHA was not setup correctly.

    We suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    Thread Starter Alex

    (@doctor-doubledrop)

    2 weeks, 5 days ago

    Hi Jamie,

    I checked the instructions one last time and everything seems to be set up correctly.
    I’ve just sent a support request using your link; I don’t know if we’ll hear from each other again there, if not I renew my thanks for the time you dedicated to me.

    Best regards
    Alessandro

    • This reply was modified 2 weeks, 5 days ago by Alex.
    Plugin Support Syde Jamie

    (@jamieong)

    2 weeks, 4 days ago

    Hi Alessandro,

    We received your request and we have already responded to you. If you’re happy with the support, feel free to leave a quick review on WordPress — it means a lot to us now.

    Best Regards,
    Jamie

    Thread Starter Alex

    (@doctor-doubledrop)

    2 weeks, 4 days ago

    Hello, already did 🙂
    https://wordpress.org/support/topic/excellent-12016/

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.