• Hi, I use this topic (latest version 2.3.11) with Astra theme and somme other extensions.

    Everything was working perfectly until the latest update of several extensions and the theme. Since then, the pdf viewer only displays the file title of the pdf in the middle of the window.
    I’ve tried changing the settings in the plugin, but nothing changes.
    If anyone knows what’s causing this, it would be very helpful.
    Thanks a lot for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author FirelightWP

    (@firelightwp)

    @troglo88 – Given what you’re saying about a mix of theme and plugin updates, it sounds like we might have a plugin / theme conflict of some kind. The PDF viewer still works as usual for our dev and production sites, and for customer sites I’ve seen recently. Any chance you could provide a link so I can see the behavior? If you’d prefer to keep it private, you can reach out at firelightwp.com/contact.

    Thread Starter troglo88

    (@troglo88)

    Hello,
    Thank you very much for your reply. I hope you will be able to help me. My problem is that the site is installed locally on my PC at the moment, so I can’t send you a link. No problem continuing on to the forum if the discussion can be useful for someone else.

    When I click on a pdf link in my content, I get the viewer grey with in the middle of the screen, just the alernative text of the pdf file. And yet everything worked fine before, and goes on working with the images.
    Isn’t there a problem with the js or other script that controls the pdf display following updates?
    I don’t know how to do it anymore. Let me know if I can send you anything else, files, list of plugin…

    Kind regards

    Christèle

    Thread Starter troglo88

    (@troglo88)

    Hi again,

    If it can help, I do a test with Chrome, I’m always working with Firefox, and it’s working. So the problem is with Firefox and viewer after the different updates of themes and so one. Do you see the reason ?

    Christèle

Viewing 3 replies - 1 through 3 (of 3 total)

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