Plugin update crashed my site

  • wendymerritt

    (@wendymerritt)


    3 months, 1 week ago

    This is my review of the plugin – not a problem report or tech support request. This plugin crashed my site on the last update. After several hours from a support person it was back up and running. When it works – it’s great. I guess it was just a failed update and for this reason it is a 4 star review.

Viewing 1 replies (of 1 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    3 months ago

    @wendymerritt – Thanks for taking time to leave feedback. Understandable given the experience.

    We have seen a handful of these reports now where files that are clearly included in the release we pushed to WordPress.org were missing when it updated on some sites and caused errors.

    We’ve triple checked and they all do in fact exists so we aren’t sure what caused it. In all honesty had this error been in the code base on our end, there would have been 100k+ broken sites all complaining in the forums which is further evidence it was a weird fluke out of our control.

    That said we’ve always been opponents for auto-updates, and this is exactly why. My main suspicion is this was a failed auto-update, somehow the plugin failed to fully install for whatever reason.

    In any case, appreciate the kind words given the situation.

Viewing 1 replies (of 1 total)

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