Poor Customer Support

  • cdwebmarketing

    (@cdwebmarketing)


    3 weeks, 3 days ago

    They updated their software and made our website break in the process, when reaching to support, took days to get a response and the response wasn’t even half-serious to try resolve the issue.

Viewing 1 replies (of 1 total)
  • Plugin Support tristan083

    (@tristan083)

    3 weeks, 2 days ago

    Hi @cdwebmarketing ,

    We appreciate your candor, and I can assure you that this is absolutely not the kind of experience that we want you to have.

    We take site-breaking issues very seriously, and I apologize if our previous response felt like a “half-serious” answer rather than a genuine attempt to help. I’ll be sure to look up your ticket in our system and get it escalated as soon as possible.

Viewing 1 replies (of 1 total)

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