Settings Menu Missing

  • Bodhipaksa

    (@haecceity)


    2 weeks, 5 days ago

    I just realized that UpdraftPlus hasn’t backed up since August. I got rid of the Gmail account that the plugin is sending notifications to, and hadn’t noticed. Unfortunately when I click on the settings tab in the plugin (that is, Settings > Settings) the space below is blank. I have no idea how to get the plugin working again. Any suggestions?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    2 weeks, 5 days ago

    Hi,

    In the free version of UpdraftPlus, backup notifications are automatically sent to the site’s administrator email address.

    Best wishes,
    Bryle

    Thread Starter Bodhipaksa

    (@haecceity)

    2 weeks, 5 days ago

    Thanks, but the old Gmail address that notifications are going to is not the site administrator’s email address. That was updated long ago.

    The last backup notification I have for this site went to the current admin email address. It’s from June. (There were probably notifications sent after that, but typically I delete them on arrival.)

    I’m still unable to access the “Settings” pane of the plugin settings.

    Thread Starter Bodhipaksa

    (@haecceity)

    2 weeks, 5 days ago

    I’ve also received an error notification at the admin email address. I’ve replaced the actual site URL with “site.com”.

    An error of type E_ERROR was caused in line 1364 of the file /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/class-updraftplus.php. Error message: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/class-updraftplus.php:1364
    Stack trace:
    #0 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(3359): UpdraftPlus->printfile('Database', Array, 'db', Array, Array, true)
    #1 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(3450): UpdraftPlus_Admin->raw_backup_info(Array, 1754316137, 'dee8997225ba')
    #2 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/templates/wp-admin/settings/downloading-and-restoring.php(78): UpdraftPlus_Admin->existing_backup_table(Array)
    #3 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(87): include('/home/customer/...')
    #4 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(2602): UpdraftPlus_Admin->include_template('wp-admin/settin...', false, Array)
    #5 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(2428): UpdraftPlus_Admin->settings_downloading_and_restoring(Array, false, Array)
    #6 /home/customer/www/site.com/public_html/wp-includes/class-wp-hook.php(341): UpdraftPlus_Admin->settings_output('')
    #7 /home/customer/www/site.com/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)
    #8 /home/customer/www/site.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
    #9 /home/customer/www/site.com/public_html/wp-admin/admin.php(264): do_action('settings_page_u...')
    #10 /home/customer/www/site.com/public_html/wp-admin/options-general.php(10): require_once('/home/customer/...')
    #11 {main}
     thrown
    Plugin Contributor bcrodua

    (@bcrodua)

    1 week, 6 days ago

    Hi, and sorry for the late reply.

    To help us understand the issue better, could you please share a screenshot of the WordPress Dashboard → Settings → General and UpdraftPlus → Settings → Email reporting.

    You can upload the screenshots using an online tool such as https://snipboard.io/ and paste the links here.

    Also, have you already tried wiping the UpdraftPlus settings (Advanced Settings → Wipe settings)? If not, please let us know, as this can sometimes resolve issues.

    Best Wishes,
    Bryle

    Thread Starter Bodhipaksa

    (@haecceity)

    1 week, 6 days ago

    Thanks for the reply, Bryle. Here’s a screenshot of the Updraft settings tab. https://snipboard.io/Nke0Jw.jpg

    As you’ll see, the settings are blank. So are the Advanced Tools. I don’t think I can wipe the settings without being able to access the settings, unfortunately.

    Sharing Settings ➔ General would share my email address publicly, which I don’t want to do. Is there any particular setting there you’d like to know about?

    Plugin Contributor bcrodua

    (@bcrodua)

    1 week, 5 days ago

    Hi,

    Thanks for the screenshot.

    Since you’re using UpdraftPlus Premium and the Settings/Advanced Tools screens are blank, this is not something we can safely troubleshoot further on the WordPress.org forum.

    Please contact us directly via our Premium support form so we can look into this properly.

    Before submitting the ticket, please also make sure the site is running the latest version of UpdraftPlus, as this issue can occur with older versions.

    Best Wishes,
    Bryle

Viewing 6 replies - 1 through 6 (of 6 total)

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