Stopped working

  • Resolved jowo

    (@jowo)


    2 years, 1 month ago

    Plugin just stopped working. I hit the manual refresh and it doesn’t generate new feed, no new content is added and no sale prices are updated. A lot of missing products in the feed.

    Latest version.

Viewing 6 replies - 1 through 6 (of 6 total)
  • supportadtribes

    (@supportadtribes)

    2 years, 1 month ago

    Hi,

    Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with updating your feeds. In order to do a first analysis please share with us the following:

    1. The feed URL it concerns;
    2. The plugin debug.log URL. This is how you can retrieve it: https://adtribes.io/send-your-debug-log-to-support/
    gourmetvillage

    (@gourmetvillage)

    2 years, 1 month ago

    Unfortunatelly I have the same problem. New products (since the middle of September) are not included in the feed even after a manually refresh.

    ginogagliardi

    (@ginogagliardi)

    2 years, 1 month ago

    Unfortunately I have the same issue. New products that were added are not pushed to the feed anymore. Any news on this?

    supportadtribes

    (@supportadtribes)

    2 years, 1 month ago

    For all of you the same reply goes:

    In order to do a first analysis please share with us the following:

    1. The feed URL it concerns;
    2. The plugin debug.log URL. This is how you can retrieve it: https://adtribes.io/send-your-debug-log-to-support/

    Also, when you are using a caching plugin or are running server-side caching, please make sure to clear all caching and exclude the feed URL’s from your caching software so the feed URL’s are not being cached.

    daveryanmedia

    (@daveryanmedia)

    2 years, 1 month ago

    I am also getting the same issue, I have fatal errors in my logs as well.
    I have the log URL, but the page you shared doesn’t explain how to send it, just to send it to the support team. Is there an email address?

    supportadtribes

    (@supportadtribes)

    2 years, 1 month ago

    Hi Dave,

    Can you please share the fatal errors and debug.log URL here? Alternatively when you do not want to share the information on this forum please send it to [email protected] and mention this forum post in it.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Stopped working’ is closed to new replies.