Terrible experience

  • Stu

    (@stubeef)


    9 months, 2 weeks ago

    I’M NOT IMPRESSED—this was a terrible experience! Right from the get-go on a brand new install of WordPress and Jetback and I had an issue—which turned into I wanted to ask a simple question.

    WRONG! It took me to there site—And it was a terrible experience on there site. THERE SITE! Not mine! All I wanted was to ask a simple question.

    Finally, I found the button hidden for agent. TOO WAIT FOR NO ONE!

    24 hours it said—Is that world class service?

    I see all these good reviews for wonderful support—well they must know a tip I don’t know about?

    • This topic was modified 9 months, 2 weeks ago by Stu.
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  • Plugin Support Josh (a11n)

    (@vitkory)

    9 months, 2 weeks ago

    Howdy @stubeef – thank you for providing your feedback. I definitely understand your frustrations here. Support chat is a new initiative we are trying to better support our customers but it comes with a limited chat window at this time. Any information you send in the chat is tagged and sent to our support teams where we respond within 24 hours.

    If you are willing to discuss your feedback with us, you can reach out to us directly here:

    Contact Form


    If you choose to reach out directly, please include a link to this thread.
    Thanks!

Viewing 1 replies (of 1 total)

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