Translation Issues When Using the DeepL API

  • Resolved shigetake

    (@shigetake)


    3 weeks, 4 days ago

    We are currently using TranslatePress Business on our website.
    While translations done directly through TranslatePress work without any issues, we encountered a problem when we attempted to start a translation using the DeepL API.
    We are registered for the DeepL API Free plan.

    After registering for DeepL API Free, we initiated a translation from the admin panel. However, the page reload speed on our website suddenly became extremely slow, so we stopped the translation process midway.
    On the DeepL API side, no characters were counted as used.

    Do you have any idea what might be causing this issue?
    As this is our first time using this feature, there are still many things we do not fully understand.
    Thank you in advance for your assistance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Iarina

    (@iarinadasdi)

    3 weeks, 4 days ago

    Hello @shigetake,

    Thank you for your message!

    I see that you mention using TranslatePress Business and DeepL.

    As you are a paid user, please note that we are not allowed to offer support for premium versions on WordPress.org. In this case, please open a ticket here on our website: https://translatepress.com/support/.

    Please also point out that you have already contacted us on the WordPress forum and add a link to the conversation in the ticket you will create.

Viewing 1 replies (of 1 total)

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