Ungraded Assignment

  • akiahmorgan

    (@akiahmorgan)


    1 week, 2 days ago

    A student is seeing an “Ungraded” status for a quiz they completed, even though the quiz has already been manually graded. All other quiz items are graded correctly.

    To add context, another student took the same quiz approximately three minutes earlier and received a passing grade without any issues. This suggests the quiz itself is functioning as expected.

    We’ve confirmed that the quiz was submitted and manually graded, but the grade is not displaying correctly for this specific user. Any guidance on why the quiz might still show as ungraded, or steps to resolve this, would be appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Support Jay

    (@bluejay77)

    6 days, 20 hours ago

    Hi @akiahmorgan,

    It’s hard to tell what went wrong in cases like this, because so many aspects of your site and the student’s setup could be causing the issue.

    With any functionality issues like this, the first step is establishing reproducible steps and environment.

    First, I recommend installing a plugin such as User Switching to try logging in as the student, and see if you can reproduce the issue. https://wordpress.org/plugins/user-switching/

    Then, I recommend asking the student for their setup. What’s their device? What browsers are they using? Are their browsers cached? Ask them to clear the cookies.

    Do you have any caching plugins on your site? We recommend disabling the caching plugin and flushing the cache on your server, as well.

    Lastly, we ask you to read this troubleshooting step guide thoroughly to rule out any third-party theme or plugin conflicts. We recommend creating a clone of your site as a staging site to aggressively test by turning things off and on.

    Once you’ve identified the cause of the issues, you can file a bug report: https://senseilms.com/documentation/contribute/#submit-a-bug-report-on-github

Viewing 1 replies (of 1 total)

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