• Resolved Goldfishflake

    (@shwebb15)


    When users want to unsubscribe the page redirects to the subscribed page instead of the assigned unsubscribe page.
    What can I do to fix this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Al Rubyat

    (@rubyat13)

    Hi @shwebb15,

    Thanks for reporting this!

    Please check that your Unsubscribe Page is correctly set under Subscribe2 > Settings > Pages and that the [subscribe2] shortcode is added to that page.

    Also, try clearing any site cache if you’re using a caching plugin.

    We are reviewing this behavior and will work to improve it in the next update.

    Let us know if the issue continues!

    Thread Starter Goldfishflake

    (@shwebb15)

    Sorry I am so late coming back to this. I have verified the shortcode is on the unsubscribe page and it is set in the settings. Still goes to the homepage instead of the unsub page. Any idea when the plugin will be updated? It is currently not supported in the new wordpress version. I don’t want to go look for another plugin if this one is going to be updated soon. Thanks!

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @shwebb15,

    Thanks for getting back to us!

    We’ve noted the issue and it appears to be due to compatibility with the latest WordPress version. Our team is reviewing this and we aim to include a fix in an upcoming update.

    In the meantime, if you’d like a quick workaround using a redirect snippet, we’re happy to provide that—just let us know your unsubscribe page URL.

    We appreciate your patience and continued support!

    Thread Starter Goldfishflake

    (@shwebb15)

    Yes, I would like the helpful code. Thanks!

    https://sittingbullies.com/unsubscribe/

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @shwebb15,

    Thanks for confirming the URL!

    Here’s a quick workaround you can add to your theme’s functions.php file or a site-specific plugin:

    add_action('template_redirect', function() { if (isset($_GET['s2']) && $_GET['s2'] === 'unsubscribe') { wp_redirect(home_url('/unsubscribe/')); exit; } });

    This will redirect users to your unsubscribe page properly.
    Let us know if it works for you!

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @shwebb15,

    Glad I could help! Feel free to reach out again if you need any further assistance.

    Wishing you all the best with your site!

    Cheers,

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @shwebb15  ,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

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