Was good, now not worth it

  • Phil Emery

    (@noise)


    2 weeks, 6 days ago

    Back in the day, this was a good option, but now there are much better options out there.

    Difficult to use, webinars take far too many steps to set up and that doens’t even include doing the webinars themselves. You can’t even see who has registred unless you go with the premium option (?!).

    Often buggy with pages not loading and managing a large library of webinars is a nightmare. We tried multiple times to sort out page loading issues but needed to move to a solution that we could launch.

    We moved on to Vimeo which offers built-in registrations (that you can view), registration confirmation and reminder emails and even how long registrants watch the webinar and where people drop off. A much better overall value.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Saleswonder Team: Tobias

    (@tobias_conrad)

    2 weeks, 6 days ago

    @noise Thank you for your feedback, Phil. We appreciate you giving WebinarIgnition a try since 2020.

    We want to clarify what happened: You reported a legitimate technical issue in October (cloned webinar registration URLs not updating correctly). This was a real bug that needed developer attention.

    Our former contractor promised improvements over 6 months without ever escalating your case to our actual development team. When we discovered this in October, we saw that your issue had not been properly addressed.

    At that point, you had already decided to move to a different solution (Vimeo), which we completely understand.

    Here’s what we want you to know: that bug was real, your frustration was justified, and the failure to resolve it was our responsibility due to poor internal communication and oversight.

    We genuinely apologize for that experience.

    If you ever want to give WebinarIgnition another chance in the future, we are here to help. Our official development team is now directly handling support, and we would work to resolve any remaining issues properly.

    Best regards,
    Tobias
    WebinarIgnition Team

    Plugin Author Saleswonder Team: Tobias

    (@tobias_conrad)

    2 weeks, 6 days ago

    Thank you for your feedback, Phil. We appreciate you giving WebinarIgnition a try since 2020.

    We want to clarify what happened: You reported a legitimate technical issue in October (cloned webinar registration URLs not updating correctly). This was a real issue that needed developer attention.

    Our former contractor made promises to help but never actually escalated your case to our development team or took any real action. When we discovered this in October, we saw that your issue had simply been left unresolved.

    Here’s the good news: this issue has a straightforward 5-minute solution:

    1. Create new landing pages with new registration shortcodes for the new webinar ID
    2. Attach these new pages to the new webinar
    3. Problem solved.

    We also offer a free weekly Q&A webinar (https://webinarignition.com/#signup) where you could have gotten this exact help immediately from our official team.

    Your frustration was completely justified. You deserved real help, not empty promises.

    If you ever want to give WebinarIgnition another chance, we are here. Please reach out directly via our website or support, and our official team will work with you properly.

    Best regards,
    Tobias
    WebinarIgnition Team

    Thread Starter Phil Emery

    (@noise)

    2 weeks, 5 days ago

    As the plugin never worked after your update. when we asked for a refund (which is standard practice in the industry) you refused saying “we didn’t try hard enough”.

    Have more pride in your product and be willing to stand up when things go wrong.

    Plugin Author Saleswonder Team: Tobias

    (@tobias_conrad)

    2 weeks, 4 days ago

    @noise Phil,

    I want to follow up on my previous response with complete transparency:

    We both didn’t try enough.

    Here’s what I mean: I never had the chance to understand the exact problem you were facing, which meant I couldn’t provide a proper solution or get our developers to fix it. Without knowing the specific issue, we simply couldn’t improve the plugin for your use case.

    What went wrong internally:

    Our support contractor had a dedicated Trello board column specifically for logging customer issues that needed developer attention. Despite repeated requests from me to document your case and any other technical issues there, the column remained empty throughout the entire period.

    This breakdown in our internal process meant:

    1. Your legitimate technical issue never reached our development team
    2. The support member couldn’t provide proper solutions because he didn’t escalate to those who could
    3. I had no visibility into your case until it was too late

    We are no longer working with this contractor. You can see the outcome of that situation—and I invite you to test our new direct support yourself.

    We fix issues fast when we know about them:

    You can see our development activity and rapid bug fixes here: https://bitbucket.org/WP-Leads-Plugins/webinarignition/commits/branch/release%2Fmain

    When issues are properly escalated to our dev team, we typically resolve them within hours—not months.

    What should have happened:

    Your cloned webinar URL issue had a straightforward 5-minute solution that we would have implemented immediately if it had been properly escalated.

    Our new support structure:

    • Direct access to me and our development team (no intermediaries)
    • I personally review all support tickets flagged as “technical issues”
    • Weekly live Q&A webinars where I handle complex cases directly
    • Proper documentation and escalation processes

    Test us: If you’re willing to give WebinarIgnition another chance, reach out directly through our support or join one of our live webinars. Your issue would be resolved in minutes, not months—and if it’s not, I’ll personally make it right.

    Thank you for the honest feedback. It’s helping us build a better product and support system.

    Best regards,
    Tobias
    WebinarIgnition Development Team

Viewing 4 replies - 1 through 4 (of 4 total)

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