• Resolved allypitman

    (@allypitman)


    An email sent through POST SMTP (reset password) to a person with a yahoo.co.uk address has bounced back to me. But it has been logged as sent successfully in the Post SMTP log records.

    What setting do I need to change to make sure these, and all other email are being sent correctly?

    thanks, Alison

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @allypitman ,

    Thank you for your message.

    Post SMTP shows the email as “Sent Successfully” because your mail service accepted the message without any errors. However, Yahoo performed its own checks afterward and bounced the email, which happens outside Post SMTP’s control.

    A bounce from Yahoo typically indicates issues such as:

    • SPF/DKIM/DMARC not fully aligned
    • The “From Email” not matching the authenticated domain
    • Yahoo filtering or blocking the sending IP/domain

    To identify the exact cause, please share the bounce message you received. That will tell us precisely why Yahoo rejected it and how to fix it.

    Happy to help you resolve this.
    Support Team – WP Experts

    Thread Starter allypitman

    (@allypitman)

    the bounce back email had this message (I’ve taken out the persons email:

    the email address
       host smtp-relay-float.mail.stackcp.net [10.4.0.246]
       SMTP error from remote mail server after RCPT TO:<email address>:
       550-“Please enable DKIM for your domain. Yahoo requires all senders to
       550 authenticate with DKIM – https://senders.yahooinc.com/best-practices/
    Reporting-MTA: dns; smtp1.lhr.stackcp.net

    Action: failed
    Final-Recipient: rfc822; the email address
    Status: 5.0.0
    Remote-MTA: dns; smtp-relay-float.mail.stackcp.net
    Diagnostic-Code: smtp; 550-“Please enable DKIM for your domain. Yahoo requires all senders to
    550 authenticate with DKIM – https://senders.yahooinc.com/best-practices/

    But further emails sent, have been received by the intended recipient

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @allypitman ,

    Thank you for sharing the bounce details.

    Yahoo rejected that specific message because your domain did not have DKIM enabled or passing at the time the email was sent:

    550: “Please enable DKIM for your domain. Yahoo requires all senders to authenticate with DKIM.”