Hello @coraline79,

Thank you for the detailed explanation. It appears that the SMTP plugin may not connect to any email-sending service, which is why your email notifications are not being sent. The default WordPress wp_mail() function isn’t reliable for sending or processing emails which is why you face this behavior.

To resolve this, please connect your website to an email-sending service by following this guide: [https://fluentsmtp.com/docs-category/drivers/]. After connecting, retest the booking notification email once more.

Additionally, ensure that the email address integrated with FluentSMTP is set in the Global Settings of FluentBooking, as shown here: [https://prnt.sc/WPCrIQgkMYrs]. This should help fix the issue.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.

Hello @jonas_op,

Thank you for sharing the detailed information. Yes, this is the default behavior in FluentBooking. When a Guest cancels an event, a cancellation email is sent to the Host, as shown in the screenshot: [https://prnt.sc/eV-HTOGHJzRO]. If the Host cancels the event, the notification is sent to the Guest. The same logic applies to rescheduling. I hope this helps.

This was the initial thought behind our decision: when clients cancel or reschedule an event, they are already aware of the change, but the host may not be. That’s why the host needs to receive an email notification. On the other hand, when a host cancels an event, the client should be notified. This is the plan for implementing the feature.

However, if you’d like, I can forward this to our development team so they can review it further for a potential future enhancement.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.  

• This reply was modified 1 month, 1 week ago by Ruman Ahmed.
• This reply was modified 1 month, 1 week ago by Ruman Ahmed.

Hello @sevenseconds777,

Thank you for sharing the detailed information. Currently, in FluentBooking, you can only switch the number format between US style and EU style, and there is no built-in option to remove decimal places. However, there is a workaround that allows you to remove decimal places when events are embedded on a page using a shortcode. You can use the code snippet shown in the screenshot: [https://prnt.sc/woK439b3SZF1] and add it through a code-snippet plugin such as FluentSnippets.

Hopefully, this helps with your requirement.

Solution Code: https://github.com/RumanCodes/WPManage-Ninja/blob/master/fluent-booking/js-snippets/remove-decimal-points.js

Code Snippet Plugin: https://wordpress.org/plugins/easy-code-manager/

Best regards!
Ruman Ahmed.

Hello @afrs,

Thank you for sharing the detailed information anf for bringing this to our attention. I have tested it on our end and it seems like a possible bug. I have reported it to our developers, so they will take a deeper look at it and fix this issue soon.

Best regards!
Ruman Ahmed.

Hello @dimy,

Thank you for sharing the detailed information. Could you please enable the debug log to check if it’s showing any errors related to FluentSnippets?

Share Debug Log: Please enable the debug log by defining the following constants in the wp-config.php file of your website (located in the public_html folder, accessible via a plugin or your hosting panel). This will generate the actual error log.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

After enabling it, please share the log details with us so we can investigate this matter further. You can reload the page where the critical error appears, and it will display the direct error code there.

Please let me know the update.

Best regards!
Ruman Ahmed.

Hello @lweedman,

Thank you for sharing the detailed information. If it’s possible, could you please share a bit more context about the conditional logic you’re using and the code you’ve implemented? This will help me take a closer look and provide you with the appropriate assistance.

Please let me know the update.

Best regards!
Ruman Ahmed.

Hello @jchristopherb,

Thank you for sharing the detailed information. Regarding the conflict, could you please try using another snippets plugin, such as Code Snippets, instead of FluentSnippets, to check if the issue also occurs there?

Additionally, please contact the Bricks support team, as they might have applied certain restrictions to the version 2.x that prevent snippets from running. As these works as previous version. Once we receive confirmation from Bricks about the root cause, we’ll definitely work on a fix if it’s required from our end. I hope this helps clarify the matter.

Best regards!
Ruman Ahmed.

Hello @follaky,

Thank you for sharing the detailed information and for building this converter tool. If you’d like, you can publish it on WordPress.org so that anyone who needs this type of converter can easily use it.

We truly appreciate your efforts on this matter.

Best regards!
Ruman Ahmed.