💦 FULL SET: Support/users/marsismyhome/replies

Forum Replies Created

Viewing 15 replies - 1 through 15 (of 197 total)

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Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] How do i add product Variation when using a Royal Addon template kit

Sophia Support
(@marsismyhome)

10 hours, 43 minutes ago

Hi.

Thank you for choosing our product.
We have already answered your email inquiry.
Please check our response and reply accordingly.

Kind regards,
Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] add custom field in archive template

Sophia Support
(@marsismyhome)

3 days, 7 hours ago

Hi.

First, thank you for choosing our Theme and Plugin.
You are a Premium user. So, unfortunately, by the WordPress.org rules we are not allowed to support premium users here. Please contact us and send your enquiry via email: [email protected]

We are ready to help anytime.

Kind Regards,
Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Why is the resource usage so high?

Sophia Support
(@marsismyhome)

3 days, 8 hours ago

Hi.

Thank you for choosing our product.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Lots of issues with Advanced Accordion Header

Sophia Support
(@marsismyhome)

1 week, 6 days ago

Hi.

Thank you for choosing our product.
If you have already sent us your inquiry through the email, we will check it and answer you accordingly.

Kind regards,
Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Submission failed once filling out quote form

Sophia Support
(@marsismyhome)

2 weeks, 1 day ago

Hi.
Thank you for choosing our product.

Unfortunately, my previous answers were removed. Probably because they contained a screenshot link.
You should indicate [id=”email”] in the FROM EMAIL and REPLY TO fields of the Email section of the form builder widget settings.

Let me know if this helps.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Submission failed once filling out quote form

Sophia Support
(@marsismyhome)

2 weeks, 1 day ago

Hi.

Thank you for choosing our product.
Generally, the correct configuration of the form builder widget is this: https://prnt.sc/wuqOvgBem64N
Let me know if this helps.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Submission failed once filling out quote form

Sophia Support
(@marsismyhome)

2 weeks, 1 day ago

Hi.

Thank you for choosing our product.

Generally, the correct configuration of the form builder widget is this: https://prnt.sc/wuqOvgBem64N

Let me know if this helps.

Kind regards,
Sophia

Forum: Plugins
In reply to: « Prev

Sophia Support
(@marsismyhome)

2 weeks, 1 day ago

Hi.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Forum: Plugins
In reply to: « Prev

Sophia Support
(@marsismyhome)

2 weeks, 3 days ago

Hi.

Thank you for choosing our product.
Can you kindly tell me if the header template conditions option is set to entire site?
https://prnt.sc/jjgAE6fov3to

Kind regards,
Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] menu categorie su visualizzazione da smartphone

Sophia Support
(@marsismyhome)

3 weeks, 3 days ago

Hi.

Thank you for choosing our product.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Product Filters Not Working in Archive Template (Royal Elementor Addons)
Sophia Support
(@marsismyhome)

3 weeks, 5 days ago
Hi.

First, thank you for choosing our Theme and Plugin.

You are a Premium user. So, unfortunately, by the WordPress.org rules we are not allowed to support pro users here. Please contact us and send your enquiry via email: [email protected]

We are ready to help anytime.

Kind Regards,
Sophia
- This reply was modified 3 weeks, 5 days ago by Sophia Support.
Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Hide text within element

Sophia Support
(@marsismyhome)

1 month ago

Hi.

Thank you for choosing our product.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Navigation layout breaking after activating Royal Elementor

Sophia Support
(@marsismyhome)

1 month ago

Hi again @rietcm.

You are a Premium user. So, unfortunately, by the WordPress.org rules we are not allowed to support pro users here. Please contact us via email: [email protected]
We have already answered you and are waiting for your reply.

Kind Regards,
Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Hide text within element

Sophia Support
(@marsismyhome)

1 month ago

Hi.

Thank you for choosing our product.
I do not see the same issue on your page at the moment: https://prnt.sc/n6f766gx4J0a

If you are still facing the same problem, please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] WordPress website crashed after recent update

Sophia Support
(@marsismyhome)

1 month, 1 week ago

Hi.

Thank you for choosing our product.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Viewing 15 replies - 1 through 15 (of 197 total)

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Forum Replies Created