If your tracking variables are not working as expected in WS Form, this article will help you understand how they work and where they can be used.
Make Sure Tracking Variables Are Enabled
To use tracking variables, you must first enable them in your form:
- Click the Form Settings icon.
- Click the Tracking tab.
- Make sure the variables you want to use are checked.
- Click Save & Close.
If a tracking variable is not enabled here, it will not be available when the form is submitted. Tracking variables are disabled by default to respect privacy.
Some Tracking Variables Are Server-Side Only
Some tracking variables in WS Form are only available after the form is submitted. Examples of tracking variables that are server-side only are:
#tracking_remote_ip#tracking_duration
Server side variables can only be used in actions such as in:
- The Send Email action (e.g. subject or message content)
- The Webhook action (e.g. custom mapping settings)
- Custom mapping fields in integrations (e.g. MailChimp)
If you want to see all tracking data in an email, you can use the #email_tracking variable in your email message to output all available tracking values.
More Information
For a complete list of available tracking variables and usage examples, see: