TABLE OF CONTENTS

UPDATE MY INFORMATION

How do I change my mailing address or update my email preferences?
If you need to update or correct your mailing address, contact [email protected] with the information you'd like changed and we'll update it in our systems.
How do I change my email address on file with EFF?
Contact [email protected] and we'll update your email address in our systems.
How do I update my billing information for recurring donations?
  • PayPal: Log in to your PayPal account and adjust your monthly donations as needed.
  • Credit Card at eff.org: Update your billing information at https://supporters.eff.org/recurring. Feel free to contact the EFF Membership Department at (415)436-9333 x212 for questions or to update your card information. You can also send inquiries to [email protected].

SHOP ORDERS

When will my shop order ship?
Smaller items such as sticker packs are mailed directly from our offices via US Postal Service and can take up to 2-4 weeks for shipping. Our apparel items such as hoodies and t-shirts are sent from our fulfillment center and can take up to 3 weeks for delivery within the US. For international orders, please allow up to 6 weeks for delivery. For questions about your shop order, contact [email protected].
How do I return or exchange a purchase?
If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase. Any items that have been laundered or altered in any way cannot be accepted for exchange or credit. To initiate a return of any unworn or unused items, please contact us at [email protected] within 30 days of receiving your order with your order number, the items you'd like to return, and the reason for the return. Customer is responsible for return shipping.
The item I purchased is out of stock!
We make every effort to maintain our inventory and mark items  “out-of-stock" or remove the item on our website. On occasion however, we may have fewer items in stock than what you order or the item may have just have become "out-of-stock" from a previous order. Should this happen, we will be in contact directly with you via e-mail to discuss your order.
Your options will include:
  • Selecting an alternate product
  • Cancelling your order for that product or products
  • Cancelling your full order

DONATIONS

Can I have a PDF copy of my receipt?
Yes! Please email us at [email protected] and confirm your contact information and donation details, and we'll email over a PDF copy of your tax receipt.
When do you mail out tax receipts for my recurring donations?
Donors who have donated using our monthly or annual recurring donation options will receive an email confirmation when their contributions are successfully processed. At the start of the calendar year, EFF sends out cumulative receipts to all monthly or annual recurring donors totaling their contributions for the previous year. These receipts include all pertinent tax information like EFF's EIN (04-3091431), the fair market value of premiums, our contact information for any issues, and more. We send these receipts out in the regular US Mail. If you'd like a PDF copy of your cumulative receipt, email us at [email protected]. 
I'm a recurring donor. How can I get my annual member gift?
All EFF monthly or annual recurring donors are due for a new member gift every 12 months! Please contact us at [email protected] to request your annual member gift. Our current member gift offerings are listed on our donate page at https://eff.org/join
I keep getting an error message when I try and make a donation online. What should I do?
Sorry our donate form is giving you trouble! Please feel free to email us at [email protected] with some details about what happened so that we can resolve any issue. If you'd rather speak to someone on the phone to make sure that your donation went through, or for help processing a donation that didn't, please call us between 9am and 5pm PST weekdays at 415-436-9333 and choose the "membership" option in the menu.
I donated recently, but I'm getting renewal messages. Why is that happening, and can you help me stop that? 
We're sorry that you're getting renewal messages at the wrong time! This sometimes happen when we've got more than one contact record for you in our database. Please email us at [email protected] so we can sort that out for you.
Are donations used for lobbying work or to support political campaigns?
As a U.S. 501(c)(3) nonprofit organization, EFF does relatively little lobbying of any kind. EFF limits all lobbying efforts to well within the legal allowances of a 501(c)(3) nonprofit organization. EFF does not engage in any electioneering practices, endorse candidates for elections, nor does EFF make political contributions. 
How do I give a gift membership?
An EFF membership is a great gift for friends or family who support online rights. You can order a gift of membership in our online store, and we'll send out a redeemable gift certificate to your loved one. There's more information about Gifts of Membership in our online store.
How do I donate in honor of someone?
Donating to EFF is a wonderful way to pay tribute to people you care for while protecting digital rights. EFF accepts donations as tributes to friends or family through our online form at eff.org/tribute. There, you can decide who the donation is in honor of and if you would like to send someone a gift based on your donation. Feel free to email us at [email protected] or call +1-415-436-9333 x212 if you have any questions.
I'm interested in leaving a bequest to EFF. How would I do that?
Information about planned giving and bequests can be found here. If you'd like more information, please reach out to Jocelyn Wicker at [email protected].
I'd like to direct people to donate to EFF in honor of a loved one. How can I set that up?
If you'd like to set up an online form to allow donations in honor of a loved one or a life event, please email us at [email protected], and we can set up a custom donate page for you. Note that we cannot share information about donors, but we can include information on how donors who visit that page can send you a message about their gift.
I want to donate to EFF in person. Will you be at an event near me soon?
Check out EFF’s event calendar at https://www.eff.org/events or sign up for our email list to find out more about where we plan to be. 

OTHER WAYS TO GIVE

What kinds of donations do you take?
You can give through EFF’s online form—and even become an official EFF member!—by using any major credit card, PayPal, Google Pay, Apple Pay, or cryptocurrency via BitPay. As of this writing, you can use BitPay to donate Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), and 5 USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD).

You can donate by check or money order payable to EFF by using our mail-in form. Send it to EFF at 815 Eddy Street, San Francisco, CA 94109 USA.

EFF accepts other types of donations including stock, car donations, several cryptocurrencies, employer matching gifts, and more. If you're interested in donating to EFF another way, or can't find the information you're looking for on this page, please reach out to us at [email protected].