Frequently Asked Questions
Who is JAGBITS?
JAGBITS.COM is a full-line Jaguar automotive parts resource, providing new and remanufactured parts for all Jaguar XJ-series automobiles. We have an extensive and constantly expanding parts network. Jagbits has been serving the Jaguar community since 1996. We'll be around for a lot longer too.
Why should I shop with you?
GOOD QUESTION! The answer is: Service. At Jagbits, we provide the absolute best customer service possible. Anyone can put a car part in a box and mail it, but we make sure that the part you ordered fits your car and will work perfectly. That's where Jagbits.com really stands out. We have over 40+ years of Jaguar parts experience We only sell jaguar parts because we are only experienced in Jaguar parts.
We know more about your Jaguar than just how much the parts cost. We've been buying, driving, and working on Jags for years and we know them inside and out. We do more than just push parts, we push information, making our customers the most informed owners possible.
What kind of warranty do I get?
All new parts come with the manufacturer's warranty against failure due to defects in materials or workmanship. The warranty lasts for 12 months from the date of purchase, unless otherwise specified. All our used parts come with a 90 day replacement warranty
When will I get a response to an email I send you?
As soon as humanly possible. We are committed to responding to your emails the same day as long as we receive your query by 5PM EST. To make this possible, we dedicate all of our customer service reps to answering the hundreds of emails we receive everyday. We will most likely reply to your email within 30 minutes after we have received it (We open at 9:00 am EST). If you wish to speak to a live person, please include a daytime phone number with your email. Please give us the opportunity to give all of our customers the best service by emailing us your questions, as this gives everyone a written record of our communications. We are the only company dedicated to offering this high level of service to it's customers.
What if I get a damaged shipment?
If your product arrives damaged, contact the carrier and notify them that the shipment is damaged. The carrier will come and pick up the package at no cost to you. Please email [email protected] with your order # and let us know that the shipment was damaged. A customer service representative will reply to you with options for replacing your product. Please include a daytime phone number in your email.
What about defective products?
If your product is defective, please email [email protected] with your order # and let us know that your part is defective. Please include your daytime phone number. A customer service representative will reply to you with options for replacing your product.