💥 TRENDING: In/small business/service - Complete Album!

Windows show a chat about a lost credit card, options to accept or reject a credit card upgrade and service catalogue.

Small Business Service

Keep customers happy with a service solution that connects you with your customers. No matter where or when they need help.

Reduce costs.

Help customers help themselves. Easily embed knowledge articles and give customers access to important data through a branded Help Centre.

A screen shows an option to search FAQs with categories such as trending topics, featured topics, and account & billing.

Give customers real-time answers to deflect cases and cut costs. Personalise content with the most relevant articles and enable chatbots to handle common FAQs.

A bot asks how it can help and option for topics a user needs help with appears.

Resolve issues faster with intelligent chatbots. Automate routine requests, guide customers through next steps or route them to the right agent.

A bot asks the user if they need help with order status, password change, to connect to an agent or type a message.
A screen shows an option to search FAQs with categories such as trending topics, featured topics, and account & billing.
A bot asks how it can help and option for topics a user needs help with appears.
A bot asks the user if they need help with order status, password change, to connect to an agent or type a message.

Drive service efficiency.

Serve up the right case to the right person at the right time with actionable insights and recommendations driven by AI.

A screen shows a workflow with log in, capture ID and update record steps. A notification says legacy system updated.

Empower your teams and power up your workflows with easy access to critical data — no matter where the data resides, even if it lives in other systems.

Options to get customer profile and trigger recommendations are shown with a customer profile and next best action.