I am a player from May - I reached already level 7 so I should got vip invitation at level 6 but nothing happened. I pushed that case by telegram also but always same story. Avoid that casino,... See more
Company replied
⚡ NEW: Review/instantcasino.com - High Quality
Instant Casino
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This casino is scum. As long as you deposit it's no problem but when you want to withdrawal the problem will begin and they asked me to send a photo from both side of my bank card to accept my withd... See more
Company replied
InstantCasino.com has rapidly turned into my favorite choice for blending sportsbook wagers with thrilling slot play. My payment was handled immediately, allowing me to jump in right away with no hold... See more
Company replied
Has anyone actually ever had their withdrawal processed quickly? Have a pending withdrawal for $1K AUD. I've had nothing but issues. Generic responses from chat. I've had no response from compl... See more
Company replied
Company details
Written by the company
At Instant Casino, speed isn’t just part of our name - it’s our DNA. We deliver lightning-fast gaming with zero delays, no distractions, and pure adrenaline. Whether you're placing a bet on a live event or spinning the reels, every moment is designed for maximum excitement and efficiency. We don’t waste time with fluff. Our platform is sharp, straightforward, and always one step ahead, ensuring you get the best odds, the fastest payouts, and seamless gameplay. Powered by cutting-edge technology, we make it effortless to sign up, deposit, and play - because the action shouldn’t wait. While we thrive on speed, we never compromise on trust. Reliable, secure, and transparent, we deliver exactly what we promise - no hidden complications, just pure, high-energy gaming at its finest. If you live for the thrill of the moment, Instant Casino is where you belong.
Written by the company
Contact info
Limassol Municipality , 3041, Limassol , Cyprus
- [email protected]
- instantcasino.com
200% BONUS UP TO €7500 + 10% CASHBACK
Totally scam
I am a player from May - I reached already level 7 so I should got vip invitation at level 6 but nothing happened.
I pushed that case by telegram also but always same story.
Avoid that casino, they dont care about their own rules.
December 18, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for the disappointment and confusion caused by your experience with our level system and the VIP program.
Please note that once you qualify for the VIP program, one of our VIP managers will contact you directly. We kindly ask for your patience in the meantime and hope you continue to enjoy our casino.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best regards,
Instant Casino Complaints
This casino is scum
This casino is scum. As long as you deposit it's no problem but when you want to withdrawal the problem will begin and they asked me to send a photo from both side of my bank card to accept my withdrawal
They are thieves
December 17, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the frustration and distress this situation has caused, and we understand how upsetting it can feel when additional verification is requested during a withdrawal.
Please accept our sincerest apologies for the inconvenience. Verification requests, such as card images, are required as part of our security and regulatory obligations to protect both our players and the platform from fraud. These checks are only requested when necessary and are not intended to withhold funds unfairly.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
– this will allow us to review your case in detail and ensure your withdrawal is handled correctly.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Quick withdrawal
I had a comfortable time playing.
Within 24 hours my withdrawal was on my bank account!
I would recommend.
December 14, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best regards,
Instant Casino Complaints
If I could give 0 stars I would
If I could give 0 stars I would. I made a withdrawal on 22nd November 2025 and my account has now been completely closed. I have spoken to complaints and customer services to keep being told it can take up to 30 days for a refund. It has now been 3 weeks so far. This used to be my favourite casino and used it regularly. I'm so shocked and sad they have done this to me.
November 22, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the frustration and disappointment this situation has caused, especially given your previous positive experience with us.
We understand how upsetting it must feel to have your account closed while awaiting a refund. Please note that, as previously communicated, refunds following account closure can take up to 31 days to be fully processed, and your case is still within this timeframe. We appreciate your patience while the process is completed in line with our procedures.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
– this will allow us to review your case in detail and provide you with a clear update on the status of your refund.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Almost great
Hello,
Great games and fast response in chat.
No cheaters because seen max wins, only reason why its not 5 stars is because withdrawal takes way to long. U can deposit and play within seconds, withdraw is not *instant* but takes to long. Especially when u need the money. Transaction id: 45e20f68-a5c7-4f7f-9300-802658201417
After contacting service department, everything wad fixed and my withdrawal was on my bank account in 30 hours.
Thanks again for fast response and service, this casino is growing!
December 1, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you’re enjoying our games and that our chat support has been responsive — your positive feedback truly means a lot to us.
At the same time, we sincerely apologise for the frustration caused by the delay in your withdrawal. We completely understand how important timely payouts are, especially when deposits are processed instantly. Our team is constantly working to improve processing times, and we appreciate your patience while your transaction is being reviewed.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
– this will allow us to locate your account, verify the details of your withdrawal, and provide you with an accurate update.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Scammers and thiefs
After letting me deposit thousands of euros they wont withdraw after I won once. They keep saying I deposited via third party and needed documents of it. After sending EVERYTHING they asked for they still wont withdraw the money and keep my account closed. But depositing money was never an issue. They are not even looking for a way to fix it because they are scammers and thiefs. Good luck betting on this site because you wont ever get your money if you win. Worst site ever gambled on
November 17, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you’ve faced regarding your withdrawal and account status — we completely understand how upsetting it must feel when deposits go through smoothly but your payout request encounters difficulties.
Please accept our sincerest apologies for the inconvenience caused. Verification of payment methods is a strict requirement under our security and regulatory policies, especially when there is any indication of a third-party transaction. However, you should always receive clear communication and proper guidance throughout the process, and we regret if this was not your experience. We would like to review your case thoroughly to ensure everything has been handled correctly.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
– this will allow us to look directly into your account, verify the documents you submitted, and provide a clear update on your withdrawal.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Still no payout after 8 days – they stopped replying completely
I’m writing this review in the hope that Instant Casino will finally respond and resolve my case.
On 16 November, I contacted support from my verified account email about a withdrawal of €1,500.
They only replied once and asked me for a bank statement for the account I want the payout sent to. I provided the document immediately.
They replied that same day saying:
“As soon as possible your balance will be refunded to your provided bank account.”
This was now 8 days ago.
Since then:
I have sent multiple emails from the same verified account email
I have received two replys with demands and since then
My account is locked
My funds are still not paid out
When I contact them with another email, they reply immediately — but tell me to write from my original email (which they don’t answer)
I have provided everything they requested, and they confirmed the payout — but it has been 8 days without any update, access, or communication.
I would still prefer to resolve this peacefully and continue using the website, but I simply need:
Either my account reopened and the old withdrawal method removed (the bank account no longer exists),
or
The €1,500 payout that was confirmed on 16 November.
I will update this review immediately if the issue is resolved.
I Have all the E-Mails still, and really hope to resolve this peacefully as before there was no problem w payouts
November 16, 2025
Unprompted review
Reply from Instant Casino
Hello There,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you've experienced. At Instant Casino, we are committed to providing a secure and fair gaming environment for all our players. We understand that having your account blocked and a withdrawal declined, can be both concerning and upsetting.
We acknowledge that the lack of detailed feedback you've received so far may have added to your frustration. While we are sometimes limited in the information we can share publicly, we are happy to look further into your case.
To assist you further, we kindly ask that you email our dedicated support team at [email protected] - this will allow us to better understand what exact issue you faced when playing with our casino.
We eagerly await your response.
Best Regards,
Instant Casino Complaints
Verified
My withdrawal was stuck for two days
My withdrawal was stuck for two days, and I was worried sick. After I sent an email to the correct department, it was fixed in just a couple of hours. I really hope this trend of quick resolution continues!
September 16, 2025
Reply from Instant Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best regards,
Instant Casino Complaints
Refund Delayed for Weeks — No Clear Updates Despite Completed Verification
I am very disappointed with my experience at Instant Casino.
After the casino stopped operating in my jurisdiction, my account was closed and I was told that my remaining balance would be refunded once I completed a verification process.
I fully cooperated and submitted every document they asked for — including several new selfies with my ID after they repeatedly rejected them. Eventually, they told me that my refund request was “being processed.”
However, for more than two weeks, I have received nothing but copy-paste responses like “no update yet” and “please wait a little longer.” They refuse to give any timeframe or concrete information. When I asked for a clear update and gave them 48 hours to reply, they simply stopped answering altogether.
At this point, it feels like they are intentionally delaying my refund without any justification. I have provided everything required and received no meaningful communication in return.
I am now escalating the issue through complaint services and regulatory channels.
I sincerely hope Instant Casino resolves this situation, but based on my current experience, I cannot recommend them.
November 1, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for taking the time to share your experience with us in such detail. We’re truly sorry to hear about the frustration and uncertainty you’ve faced during the refund process — we completely understand how disappointing and stressful it must feel to be waiting without clear communication, especially after fully cooperating with all verification requests.
Please accept our sincerest apologies for the inconvenience this situation has caused. Once an account is closed due to jurisdiction restrictions and a refund is promised, you should always receive timely updates and transparent information regarding the status of your payout. Please note that refunds can take up to 31 days to be fully processed. We kindly ask for your patience and calm during this period, and we can assure you that your funds will be refunded within the stated timeframe.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best regards,
Instant Casino Complaints
Stole £500 provided the wrong stats and based there bets of them
Instant casino lol. Started using this casino a while ago with no problems. Until I placed a bet which they had provided the wrong stats and based their bets off these stats. The bet went on to lose and they wouldn't refund even tho they had incorrect stats and bets. I went back and forth with customer services who were terrible and incompetent. Then I emailed complaints who never got back so 3 weeks later I messaged again with all evidence needed but they blocked me and just ignored my issue. This could be a good casino but customer care is shocking especially when you are loyal to this place and class yourself a top tier user. DONT USE THIS SITE
Edit. No your stats were wrong I've sent you photo evidence which you are completely ignoring. This just proves my point of how useless you are
November 1, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for taking the time to share your experience with us, and we sincerely apologise for the frustration and disappointment this situation has caused.
Please note that, as previously communicated, the gameplay outcomes were correctly processed. At Instant Casino, we always strive to provide an experience that is fair, transparent, and fully aligned with industry standards.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best regards,
Instant Casino Complaints
SCUMBAGS
Customer service play god with your money they cancel all your bonuses and pay you when they decide to. If they do at all. They make it ultra difficult to communicate with and start their crap when a payout is due. Avoid them at all costs. Scumbags.
November 10, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with our customer service and the issues you’ve faced regarding bonuses and withdrawals. We completely understand how upsetting it can be to feel that your concerns aren’t being handled fairly or promptly.
Please accept our sincerest apologies for the negative experience you’ve described. We’d like to assure you that all withdrawals and bonus reviews are processed according to our Terms and Conditions and are never delayed intentionally. However, we’d be happy to personally review your case to ensure everything has been handled correctly.
To assist you further, we kindly ask that you email our dedicated team at [email protected]
– this will allow us to locate your account and provide a clear update regarding your situation.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Its a scam casino
Its a scam casino. They don't payout instant. I asked for a withdrawal and its stays for more then 2 days on 'initiated'. Deposits are instant and if you ask in the live chat what the status is, they say they have a 'high volume' of withdrawals and you are in an automated queue. SO ITS NOT INSTANT AND if you continue playing you can clearly see that your RTP is almost nothing. On bonus buys from 5 to 700 euro you get 4 euro back.
November 8, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay with your withdrawal and the frustration you’ve experienced while waiting for your funds. We completely understand how disappointing it can feel when payouts take longer than expected while deposits are processed instantly.
Please accept our sincerest apologies for the inconvenience caused. At times, withdrawals may experience slight delays due to additional verification or high transaction volumes, but we always ensure that all approved requests are paid in full. Regarding your gameplay experience, we also want to reassure you that all games and RTP settings are provided directly by verified game providers and are not altered by our platform.
To assist you further, we kindly ask that you contact our dedicated support team at [email protected]
– this will allow us to review your account in detail and ensure your withdrawal is processed as soon as possible.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Started using it a few days ago and it…
Started using it a few days ago and it has been horrible. Have been waiting two days for the withdrawal and they have provided no support at all. Haven’t replied to emails or anything. Recommendation would be to not use the app
November 5, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the delay in your withdrawal and the lack of response from our support team — we completely understand how frustrating and disappointing that must feel.
Please accept our sincerest apologies for the inconvenience caused. We want to assure you that all withdrawal requests are processed as quickly as possible once verified, and we’d like to personally review your case to ensure it’s resolved promptly.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
– this will allow us to locate your account and provide you with a detailed update.
We eagerly await your response.
Best regards,
Instant Casino Complaints
Spend more than 20k in total while with…
Spend more than 20k in total while with this casino, not getting appreciated at all, declining to provide bonuses for being loyal customer. Slots arent paying just eats your cash
November 4, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for sharing your concerns — we understand how serious and frustrating this situation must feel.
At Instant Casino, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We understand that gambling can sometimes be frustrating, which is why we actively promote responsible gaming. Our platform is designed for entertainment, and we encourage players to set personal limits and play mindfully.
To assist you further, we kindly ask that you email our dedicated support team at [email protected] - this will allow us to better understand what exact issue you faced when playing with our casino.
We eagerly await your response.
Best Regards,
Instant Casino Complaints
12 months later and still no sign of my…
They have also just tried to get this review taken down but failed!! Avoid at all costs!! 12 months later and still no sign of my 1.7k euros. Back and forth for nearly a year still no able to give me a trace code to give to my bank. Always the same excuses! Avoid this casino at all costs. 326 emails later I have finally give up the chase on my winnings. SCAM SCAM SCAM SCAM SCAM!!!!
November 28, 2024
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered — this is not the level of service we strive to provide to our players.
Please accept our sincere apologies for the inconvenience and lack of resolution you’ve faced. A year-long delay is certainly not acceptable, and we take your feedback very seriously. It’s possible that previous communication may not have followed the proper verification protocol, which could have affected the handling of your case.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
— please include a screenshot of this Trustpilot review so we can locate your file and resolve the issue as quickly as possible. We truly appreciate your patience and hope to make this right.
Best regards,
Instant Casino Complaints
This is the worst casino I ever played…
This is the worst casino I ever played no Joke the slots dont pay at all en de service is bad
October 27, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear that you were disappointed with both the gameplay and the service you received — that’s certainly not the experience we want our players to have.
At Instant Casino, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We understand that gambling can sometimes be frustrating, which is why we actively promote responsible gaming. Our platform is designed for entertainment, and we encourage players to set personal limits and play mindfully.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
— this will allow us to look into your concerns in more detail and provide a clear response. We eagerly await your message.
Best regards,
Instant Casino Complaints
As soon as you deposit money there is…
As soon as you deposit money there is no problem, but when you want to cash it out they come up with all kinds of excuses. Definitely do not become a customer of theirs.
October 18, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered with your withdrawal process — we completely understand how disappointing this must be.
Please accept our sincere apologies for the inconvenience caused. While deposits are usually instant, withdrawals may sometimes require additional verification steps to comply with strict licensing and anti-fraud regulations. We recognize that this can be frustrating, but these procedures are in place to protect both our players and the integrity of our platform.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
— this will allow us to review your withdrawal in detail and ensure it is processed as quickly as possible. We eagerly await your response.
Best regards,
Instant Casino Complaints
Has anyone actually ever had their…
Has anyone actually ever had their withdrawal processed quickly?
Have a pending withdrawal for $1K AUD. I've had nothing but issues. Generic responses from chat. I've had no response from complaints. No request for further information.
My other withdrawals for less than $300 still never get processed and it takes me emailing complaints to have them process it.
Transaction ID 2fd25089-8acb-48cd-80aa-70a1298003dc
October 25, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and bringing this to our attention. We’re truly sorry to hear about the repeated difficulties you’ve experienced with your withdrawals and the lack of clear communication — we completely understand how frustrating this must be.
Please accept our sincere apologies for the inconvenience caused. While withdrawal times can vary depending on verification and banking processes, we recognize that delays and generic updates are unacceptable. We’d like to personally review your transaction to ensure it is prioritized and processed without further delay.
To assist you further, we kindly ask that you resend your details and reference this transaction ID in your email to [email protected]
— this will allow our dedicated team to trace the withdrawal and provide you with a clear update. We truly appreciate your patience as we work to resolve this matter swiftly.
Best regards,
Instant Casino Complaints
In my experience my advice is: don’t play on instant casino!
There’s no problem with depositing money….but when you withdraw then the problems start! They keep sending emails with third party issues etc. Keep in mind they’re asking you to provide info and documents that aren’t related to the withdraw. And therefore are violating your rights by holding back payments.
I already filed a complaint and urged them to proceed with the withdrawal but they keep sending the same email. They’re trying to stall so people will give up over time and not receiving any withdrawal.
In my experience my advice is: don’t play on instant casino!
S
October 19, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered with your withdrawal process — we completely understand how disappointing this must be.
Please accept our sincere apologies for the inconvenience caused. In some cases, additional verification or third-party checks are required to comply with strict anti-fraud and licensing regulations. Please note that all deposits and withdrawals must be executed through an account registered solely in the player’s name. If we detect the use of a joint account or an account not belonging to the player, we reserve the right to request additional documentation for verification purposes. We sincerely apologize for the inconvenience this may cause and kindly ask for your cooperation in providing the requested documents so we can resolve the matter promptly.
To assist you further, we kindly ask that you email our dedicated support team at [email protected]
— this will allow us to look into your situation directly and provide a clear and fair resolution. We eagerly await your response.
Best regards,
Instant Casino Complaints
Money seized by casino
This casino seized my funds after claiming I was using automated tools in gameplay which I never did. I have tried to get my money back by emailing their complaints email but they have refused. I filed a complaint with Gaming Control Anjouan, AskGamblers, and CasinoGuru. I will also have no choice but to follow up with their live chat service ZenDesk, their domain register, Google, and also their hosting provider to let them know about this business' practices if they are unwilling to provide the remaining funds left on the account.
October 17, 2025
Unprompted review
Reply from Instant Casino
Hello there,
Thank you for reaching out and taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment you’ve encountered regarding your account and withheld funds.
Please accept our sincere apologies for the inconvenience caused. We understand how concerning it must be to have your account restricted under claims you disagree with. The use of automated tools or software is strictly prohibited under our Terms and Conditions, but if you believe this action was taken in error, we would like to thoroughly review your case to ensure everything was handled fairly and transparently.
To assist you further, we kindly ask that you resend your details and any supporting correspondence to our dedicated team at [email protected]
— this will allow us to escalate the matter internally and provide you with a clear and final response. We appreciate your patience and cooperation as we work toward a resolution.
Best regards,
Instant Casino Complaints
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