excellent connection quality except they dont give you a preferred city to log into all the time it usually connects to New York where there is so much buffereing. Also, their Alt Number does not allo... See more

This program continues to block some web pages and there doesn't seem to be any reason for it. This becomes very frustrating when I have to pause SS, open the page and then reinitiate SS. It makes no... See more

Great with the support Bryan Hughes. Almost One year without services in my old mac 2013. He give me a solution. He is 5 stars , surfshark in this moment 4 because now I must prove again the services.... See more

It's a good vpn service and has a good support team today two of support team helped me they were helpful they are "Amara Brighton" and "Juniper Ellison"

I have problems with the A/V part of Surfshark one. non stop pop ups asking for access to my keychain and it doesn’t recognise my password. Boot up time has gone from 30 seconds to over 7 minutes and... See more

I logged into my account - the desktop app and the browser based, more extensive settings, and noticed that a feature I'd paid for - "Alt ID'. It just didn't show up, although I could use the... See more

I have subscribed a 2 year Surfshark One plan a day ago but it was showing no active subscription all along. I tried all the suggested methods in FAQ but no luck. Quentin Hollingsworth was then engage... See more

I set up an alt phone number to eliminate the many spam calls I get but found that surfshark won’t prevent spammers from using my original number. So alt phone Id didn’t meet my need. I wanted to can... See more

Surfshark is for me a great find! They are always responsive to my issues and concerns and needs. The App places one thoroughly and securely in the country one is choosing to visit. I highly recommen... See more

SurfShark is so easy to use, and the results are great! The colors, speed, and clarity exceed all other VPN services I have previously used and I have tried VPN's that many rated as the best in the i... See more

I have used Surfshark for two years and I had a great experience the entire time. It kept me safe online, it's easy to use and doesn't slow down your machine. I needed to cancel my auto-renewal but I... See more

Chat was easily accessible on the app. The agents were all very patient in helping me get started with my first ever VPN. Lily Reed was exceptional. After I accidentally disconnected an earlier chat,... See more

Surfshark VPN services are excellent. Super fast connection, does not slow down your internet speed and works superbly for either cloaking your location for overseas streams or just to protect your pr... See more

Compared to AVG, which I used as a VPN and anti virus I would highly recommend surfshark. Apart from unlimited devices, easy to use, and none intrusive with pop ups every 5 mins, it doesn't seem to dr... See more

No previous experience. I find this app very easy to use and fast. Also quite explanatory for an intro user. Only thing that hit on my nerves, the black Friday promotion campaign with their everyday e... See more

VPN is not something I enjoy using. I've tried a couple of products, and don't like using them. More a comment about me than a criticism of the products, which do what they say. I'm just not motivat... See more

Very easy to talk to a real human to help get our issue solved. Freya was great - have yet to get online and use it but already impressive by the customer service. Way more friendly than NordVPN!

Had a question on why i couldn’t find an antivirus icon on my iPhone/ipad. Genevieve Harper, who helped me, fast and accurately. Somebody give this person a RAISE!

Your staff, Ms Lily Reed, is so helpful and efficient in helping me tackling my login problem. Many thanks to her valuable assistance.

Perfect VPN for daily usage. No matter wherever you're in the world it works smoothly. Speed is not dropping much after connecting compared to free vpns

Quinn Barrett's help was great. I could not login to my account and my authenticator app was disabled. Quinn helped me out very friendly and very fast. Thanks a million.

Very prompt and great response, especially to Freya Chandler, he solve my problem very fast, thank you so much

I had a problem and contacted customer service. Barrett was quick to respond and help me. Great customer service.

Surfshark is easy to use. No issues. Using it on 2 laptops and 1 phone. Easy to change VPN to wherever you want. You can pause and it goes back to your real connection.

This service is outstanding and I truly love the You Tubers you support

You guys are awesome. I am truly glad I connect with you. You make me feel more secure online and I have access to more content from other countries. Keep it up!

AI works well and when it failed, AI (chatbot) quickly turned me over to human. Leonard was very helpful. Tried to find all ways to serve. However, he used negative language when he said su... See more

I was attended by Isaac Kelly and thanks to him I was able to understand how a vpn works the manual way. He was very informative and he explained everything really easy for me to understand. I will... See more

I was serviced by Quinn harthorme , his expertise was good and was able to quickly understand the issue I was facing and suggested a quick workaround which helped me stream without issues in Amazon an... See more

Raymond helped me better understand VPN tools as I set up a new router. He was honest and told me to try different protocols BEFORE trying the tier upgrade I enquired about.

WONDERFUL, but only after spending hours and hours with 3 separate chats, and I finally ended up communicating with Felix Hensley. I have to assume the Surfshark people don’t understand the foibles o... See more

Perfect service! I was locked out of my account (my own fault as my old email expired) and Juliette was able to get me back in through chat support. Very kind and patient as I shared the details. Have... See more

Good security features, Freya Chandler was really helpful in helping me make some changes on my account. and was very thorough in determining it was really me trying to make the changes and not some... See more

So many cool features, and such a reliable service makes this an amazing VPN. A very reasonable price too.

Just got SurfShark for my devices and it works so well! Couldn't get something to work on my computer and Josie Davis helped me get it working! I could go on, but the VPN works well and everyone is fr... See more

I've been using Surfshark for a few years now, and it has never let me down. It's affordable, comes with excellent customer support, and the VPN itself is top-notch—what more could I ask for? I always... See more

"I absolutely love this software! The team displays exceptional professionalism, and their service is incredibly warm and attentive. Whenever I encountered issues, the customer support team provided... See more

I've tried several other VPNs over the years with much disappointment. The bandwidth was acceptable at first and then it fell-back as time went on. Surfshark has been the exception. I get all the b... See more

VPN is working perfectly on multiple devices (mobile + Laptop + Raspberry ), and more than that Support is quick and efficient (when you don't find the information directly from the KB) ! (Note... See more

Excellent service as always. A common sense approach with someone who actually listens and reads what you type instead of using a generic script. Well done Raymond Wilson!

The live chat is helpful, no matter from the bot or the agent been assigned, his/her name is Adelaide Porter.

I was having problems with my vpn connection. Was not able to stream from different regions, but Lucian Montgromery was able to help and resolve the issue. Now i am back to streaming!

I can't cancel subscription renewal on the surfshark website. Service member of Surfshark Freya Chandler tried many way and finally helped me solve the problem by manually changing my subscription sta... See more

Holden Blackstone assisted me with a credit card issue. He was very efficient and knowledgeable on Surfshark's system and was able to quickly look up my account and resolve my concern. I have been u... See more

I’d like to thank Brandon Green from customer support. I had a complicated issue where my payment went through, but my Surfshark app showed no active subscription. Brandon was very patient, explained... See more

Quentin Hollingsworth helped me change my email in a professional manner with clear requirements. The whole procedure was quick. Thanks