TLDR: The characters (except the main villain/traitor), art style, animation, and overall pacing are good/excellent and make this feel like a good show/visual novel, but the core gameplay dispatching/hacking is flat and a major missed opportunity.

Gameplay was the biggest letdown. The dispatching felt weaker than other dispatch focused games I’ve played over the years, especially This Is The Police 2. That game added tactical callouts and let you command troopers on the ground, using abilities tied to their traits in a Xcom style mini mission.
Seeing heroes actually use their powers, with unique unlock trees based on how you assign their stats, would have elevated this from a nostalgic Telltale/Wolf Among Us style experience to something much bigger and far more engaging. The combat could have showcased the art style like a proper superhero game, but the few superhero fights we get are fairly mundane.

Kinda the opposite of This Is The Police 2, which nailed gameplay but failed on story, characters, and (worst of all) voice acting.

The game mostly succeeds with character personalities and episode pacing, but it never truly connects you to the characters. Royd gets more bonding and impact on the story than half your team and even the traitor/second main boss. The episodic pacing works in isolation, but the larger storylines feel rushed and don’t get the time they need to develop.

Minor note the soundstage/soundscape for certain scenes and characters most notably punchup/jacksepticeye
just feels horrible most jarring was his initial scene if you selected the alcohol option his lines sound like they were recorded in a voice studio so disconnected and not mixed into the setting at all.
I love hearing jack and his character but some of his scenes need a touchup.
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