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When we decided to make a multiplayer game we knew it would be our job to make sure there was a community for players to play in.
That's why we run sales and hold events (like the one now that has us at 2900 players.) With this goal in mind we've had games going 24/7 for the over two and a half years we've been around.
Having player numbers jump around is pretty common for most games especially us smaller ones that do get peaks and falls around big events.
I'm sorry to hear you didn't enjoy your time in the game with your negative review though.